Failed opening/closing relays (Error code 12 and 13)

The relay self-test failed. The charger is having problems opening or closing the relays. This can typically happen if the relays are welded. Contact customer support.

Exceptional_Information_Flag_Icon.svg If the charging site is on an IT-system, this error can occur by ground fault, with no error in the relays. Before running a new test, check the installation for ground faults. Contact customer support to verify.

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