Why is My Charger Offline?
If your charger is offline, it means it currently has no connection to our cloud service. This usually happens because the charger is in a location without mobile coverage (4G) and needs a WiFi connection to communicate with the Easee app and portal. For instructions on how to connect to WiFi, see the article: How to connect to WiFi?
Check the LED Light
If the LED strip on the charger is off, the charger might be without power. Ensure that the charger is powered by checking the LED light. If there is no light in the LED strip, follow these steps:
- Press and hold the touch button (the small dot above the LED strip). This should normally emit a confirmation sound and light on the LED strip. If nothing happens, proceed with the next step.
- If the LED light is off, turn off the charger's circuit breaker for at least 60 minutes.
- After 60 minutes, turn the circuit breaker back on and check if the LED light comes back on.
- If the LED light is still off, please submit a request at the bottom of this page, and our support team will assist you further.
For Chargers Previously Connected to WiFi
When your charger is connected to a strong and stable WiFi signal, the cellular connection will automatically pause. If the WiFi connection is lost, the charger will resume its cellular connection and reconnect.
In cases where this process takes longer than expected, resetting the fuse (circuit breaker) can help bring the charger back online within minutes. Simply turn off the circuit breaker for 10 seconds, then turn it back on.
We are also working on an update to our app that will make it easier to monitor and manage these changes. Stay tuned for the latest updates!
Additional Troubleshooting Tips
- Ensure your WiFi network is functioning properly and has a strong signal near the charger.
- If possible, try connecting the charger to a different WiFi network to rule out network-specific issues.
- Check if there is a power outage in your area that might be affecting the charger.
Need More Help?
If you’ve tried all the steps above and your charger is still offline, please scroll to the bottom of this page and submit a support request. Our team is here to assist you further.
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