Please complete the missing delivery details and check that the pre-filled information is correct.

❗️ Your replacement can only be shipped after you submit this form.

This form is linked to the faulty unit approved in your support ticket.
Please keep the pre-filled serial number unchanged. If you need help with another charger, contact Easee Support and we’ll help you register a separate warranty claim.

⏳ Please submit the form within 14 days of your warranty approval. After that, the link will expire.

Your warranty solution:
- Replace & Return: Return the faulty unit within 14 days after receiving your replacement.
- Replace Only: You do not need to return the faulty unit.

📧 Check your support ticket or e-mail to see which option applies to you.

Submit a request

Click the image of your product in the Easee app (or the wave while charging) to find the serial number. For other options to find your serial number see: https://support.easee.com/hc/en-gb/articles/25061504992657-How-to-find-the-serial-number-of-a-device

Please note: When choosing OCPP, it comes with API by default.

What is the registered address of your company?

Please fill in your phone number with area code (e.g. +447911123456)

Please select your company headquarters location

Please tick all boxes that apply

Please tick all boxes that apply

We offer a 3-month trial period, after which you can choose to continue on a paid plan.

When your partner account is ready, your company/service name will become visible in the Easee Cloud portal under the Operator section. What should the name of your company/service be seen as by the end customer when selecting your company as the Operator?

Please note: Test integration will remain active for the duration that you have chargers connected to them. If after 30 days no charger are added, the test environment will be shut down.

This email will be used for technical communications

The Admin Account must be registered with an individual's work email address on your company's domain. Shared or generic email addresses are not permitted, as this ensures each user can be individually managed and removed if they leave the organisation. The Admin Account cannot use the same email address as the Generic Account, since Generic Accounts do not have login access to the Easee Cloud or Portal. You may add multiple email addresses by separating them with a comma. Please note: The Admin Account must be created in the Easee Portal before we can send an invitation for it to join the company.

If enabled, the Partner will receive a read RFID token and must either approve or reject an authorization.

If enabled, the Partner must start the charging, but the user can override and start immediate charging by using the capacitive (touch) button on the front of the charger.

Please upload hi-res logo in the attachments section

Please enter the details of your request. A member of our support staff will respond as soon as possible.

If you have logs available, please upload them to our attachment field at the end of this form.

Further information can be found in our data privacy policy: https://easee.com/uk/privacy/

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