Submit a request – Easee Help

What do you need help with?

Your email address

Type of inquiry

Serial Number (8 characters – uppercase letters and numbers)

Click the image of your product in the app (or the wave while charging) to find the serial number. For other options to find your serial number see: https://support.easee.com/hc/en-gb/requests/new?ticket_form_id=22574491503121

Select type of integration (API, AMQP, OCPP)

Please note: When choosing OCPP, it comes with API by default.

Company Name

Company's Registered Address(optional)

What is the registered address of your company?

Company Registration Number

Generic company email (e.g info@mycompany.com, support@mycompany.com)

Kindly note that this email address must not be recognized by our system. It is only requested during the registration process of your company account.

First name(optional)

Last name(optional)

Which segments do you operate in?(optional)

Country of origin

Please select your company headquarters location

Select service(s) you offer(optional)

Please tick all boxes that apply

Select countries you operate in(optional)

Please tick all that apply

Select Pricing Tier (Per device/month)(optional)

Yes, I have created an Easee Cloud account at easee.cloud

Generic Easee Cloud account email address

Please enter your generic easee.cloud email address. Note: This must be created before you submit this form or it may result in a delay or cancellation of your application. It will not be possible to log in to this account after the application is handled.

Please enter the name you would like your customers to see in the operator list.

When your partner account is ready, your company/service name will become visible in the Easee Cloud portal under the Operator section. What should the name of your company/service be seen as by the end customer when selecting your company as the Operator?

Not ready to go live - Apply for a test Integration?(optional)

Please note: Test integration will remain active for the duration that you have chargers connected to them. If after 30 days no charger are added, the test environment will be shut down.

Please enter your technical contact's email address

This email will be used for technical communications

Email address used as company admin

This email address is associated with your individual company account. As a company administrator, you will oversee the company account settings (add/remove users to your company account).

Is authorization required?

If enabled, the Partner will receive a read RFID token and must either approve or reject an authorization.

Please select the back office you will be connecting Easee chargers to.

Please enter your production OCPP url

Please select your authentication method:(optional)

Please enter your basic authentication password

Please enter details around your authentication method

Should the Smart charging button be enabled?

If enabled, the Partner must start the charging, but the user can override and start immediate charging by using the capacitive (touch) button on the front of the charger.

Who is the Easee representative you have been in touch with?(optional)

Do you want to be listed on our website? https://easee.com/integrations/(optional)

Please upload hi-res logo in the attachments section

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Do you have logs available?(optional)

If you have logs available, please upload them to our attachment field at the end of this form.

Date and time of occurrence(optional)

By sending the form, I agree to the use of the data for processing my request. During processing, the data will be stored in our company and used by the responsible person.

Further information can be found in our data privacy policy: https://easee.com/uk/privacy/

Attachments(optional)

Add file or drop files here