Troubleshooting

What is derated current?
Smart Charging Information and Solutions
Shuttered Cables and Locking in the App
Understanding Cable issues
Example photos of the Chargeberry and backplate for support inquiries
The charging session changed to 1-phase and won't go back to 3-phase
Easee Charge Lite receives KfW 422 support
Why doesn't my car charge as fast as I expected?
Why is my vehicle not charging?
How the Chargers in the Easee Series Communicate with Each Other
The fuse often goes off while charging. What is wrong?
What do I do when high temperatures slow down charging?
What do I do when high temperatures shut down the charger?
What do I do if the charger suddenly has no power and is not visible online?
Understanding the "Power Grid Change" Error
Understanding Insulation Faults
Understanding Voltage Supply Issues
Understanding Ground Fault Issues
Understanding Erratic Charging Behavior
Understanding Overcurrent
Understanding the "Invalid Power Grid Detected" Error