If the charger is too hot, it will shut down. The LEDs will all flash red, and you cannot charge. 

Related: What is derated current?

To let our team assist you, we kindly ask you to get in touch with our support team and provide us with the following pictures. Pictures are necessary for support to troubleshoot your charger. It will speed the process to have photos ready when you first contact support.

As a customer, you can safely take the pictures yourself as long as you follow the procedure outlined below.

Taking Pictures

Please ensure you turn off the fuse to the charger before you complete this process.

We do have a short video that can help you with the instructions on how to do this. This is for a replacement Chargeberry; however, you will need to follow the steps up until removing the Chargeberry from the backplate. This will provide you access to take the photos required.

Link to video: https://www.youtube.com/watch?v=VQIXGFP7hvk

To see examples of the required photos, see Example photos of the Chargeberry and backplate for support inquiries. Without these photos, the support team is unable to help. Contact support.