In rare instances, the charger can overheat to the point where charging is slowed significantly, but not reach high enough temperatures to shut down completely. This slower charging is called a "derated current."
There can be different reasons for overheating and derating. The most common is a fault in the charging cable.
The first thing you should do is change the cable you are using. If the high temperatures and derating stop, then the problem was in the cable.
If that did not work, then you should contact us. But before you contact support, you should take some photos of the sockets.
These are the photos necessary for troubleshooting:
- A photo of the car's charging port.
- A photo of each end of the charging cable.
- A photo of the charging cable's information label.
You can use a flash if you want to. Make sure the photos are sharp and in focus.
Additionally, include the make and model of your car with the photos.
If you use a second cable while the current is derated, please include the date and approximate time (or times) you used the other cable. Include photos for that cable as well.
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