The Equalizer has a flashing red light

If the Equalizer is flashing only red (not red-white) then there is most likely an issue with the data connection with the smart meter.

There are easy troubleshooting steps you should consider before contacting your electrical utility.

  1. Check the Smart Meter connection to the Equalizer:
    Ensure that the Equalizer is properly connected to the smart meter. Verify all cables are securely connected and there are no loose connections.
  2. Power Cycle the Equalizer:
    Turn off the Equalizer by unplugging it from the power source. Wait for about a minute, then plug it back in and power it on. This may reset the device and resolve any temporary issues.
  3. Verify Smart Meter Functionality. Check if the smart meter is functioning properly. Ensure that there are no issues with the meter's connectivity or data transmission.
  4. Contact your Smart Meter provider. If the issue persists, reach out to your smart meter provider for assistance. They can help troubleshoot any connectivity issues and ensure that the meter is transmitting data correctly.
  5. Contact Support. If none of the above steps resolve the issue, contact us for further assistance. Provide details about the troubleshooting steps you've taken and any error messages displayed on the Equalizer.

Exceptional Information Hand Icon The blinking red light on the Equalizer indicates that it is not receiving data from the smart meter. It's essential to address this issue promptly to ensure accurate monitoring and management of your energy usage.


If you have any questions or need further assistance, please don't hesitate to contact us.

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