If the Equalizer is flashing only red (not red-white) then there is most likely an issue with the data connection with the smart meter.
The flashing red light on the Equalizer indicates that it is not receiving data from the smart meter. It's essential to address this issue promptly to ensure accurate monitoring and management of your energy usage.
There are easy troubleshooting steps you should consider before contacting your electrical utility.
- Check the Smart Meter connection to the Equalizer:
Ensure that the Equalizer is properly connected to the smart meter. Verify all cables are securely connected and there are no loose connections. - Power Cycle the Equalizer:
Turn off the Equalizer by unplugging it from the power source. Wait for about a minute, then plug it back in and power it on. This may reset the device and resolve any temporary issues. - Verify Smart Meter Functionality. Check if the smart meter is functioning properly. Ensure that there are no issues with the meter's connectivity or data transmission.
- Contact your Smart Meter provider. If the issue persists, reach out to your smart meter provider for assistance. They can help troubleshoot any connectivity issues and ensure that the meter is transmitting data correctly.
- Make sure your Equalizer model is compatible with your smart meter: What is HAN or P1?
- If you use an Equalizer Modbus kit, make sure your installed meter is from this list: Installing the Equalizer (without smart meter)
If none of the above steps resolve the issue, please don't hesitate to contact us for further assistance. Provide us with the following details to ensure we have the necessary information to troubleshoot your issue:
- Any steps you have taken to resolve the issue and any error messages displayed on the Equalizer
- The brand and model of the meter
- The serial number of your Equalizer. Please keep the device online to allow our team to communicate with your device