If there is no red light on your charger, there could be many different causes.

One or both of these steps will help solve the cause most of the time

1. Try another charging cable. If the issue is resolved, you know the problem came from your cable. 
   If the issue persists, go to number 2. 
2. Try another vehicle. All EVs, and especially their onboard chargers, behave in their own way. Your EV is a complex piece of hardware, and sometimes vehicle's settings, or firmware version can intervene with your charging experience. If another car can be charged on your device, you know that your vehicle's onboard charger should be inspected. It is therefore always a good idea to involve your car dealer directly should you have issues charging your vehicle.  

If using another charging cable did not resolve the issue, and trying another vehicle on your charger did not resolve your issue, other factors are likely involved. The most common problems are answered with the following questions:

• Is the LED strip different colors?
• Are you using the proper cable?
• Is the charger on a schedule?
• Do you have user access to the charger?
• Is there something beyond the charger affecting the charge capacity?
• Is someone other than Easee the operator?

Is the LED strip different colors?

The Charger's LED strip will display different color codes for different statuses. There are two places you can see what the colors on the light strip mean:

1. The Support page. What do the different colors on the light strip mean?

2. In the Easee app. Press the Information icon at the top right of your charger card. Choose Light strip to see the different explanations

   

Are you using the proper cable?

Make sure that the cable is suitable for charging with the Easee charging robot.

The original Easee charging cable comes with a Type 2 plug for 3-phase charging. The maximum current is 32A.

If the cable is suitable, and the vehicle is still not charging, 

• Check that the charging cable is correctly connected both to the charging robot and to the vehicle. To do this, unplug the charging cable at both ends, and plug it in again. Sometimes it is necessary to use a stronger push to make the best connection.
• Check that the contact surfaces are not dirty. Make sure you clean them occasionally.

Is the charger on a schedule?

It may be that the vehicle can only be charged at certain times because a schedule has been set for the charger. In this case, charging can only take place during the scheduled periods. The schedule can be programmed or changed via the Easee App. See Schedule & Smart Charge for more information.
Some vehicles can enter sleep/hibernation mode a short while after parking. If the vehicle enters sleep/hibernation mode before the scheduled charging starts, the vehicle can not receive power until it is "awake". The charger does not have the ability to wake the vehicle because of lacking standards in the charger-to-vehiclecommunication from the automotive companies.

Do you have user access to the charger?

If your Easee account doesn't have permission to charge on the site, the site owner can give you access though the Easee Portal (www.easee.cloud). If you already have access, you can add RFID keys in the Easee App, also known as Easee Keys. See Controlling access to your charger for more information.

Is there something beyond the charger affecting the charge capacity?

There are various reasons that can limit or even prevent charging. The more common limitations are caused by:

• Problems with load management. For example, hybrid vehicles can only charge in 1 phase.

• An incorrect amperage configuration might be the cause of the loading error. For example, some vehicles require a minimum available amperage to charge. This should be configured by the auto manufacturer.

  For example, the Renault ZOE requires 9.5 Amps to charge.

• Sometimes the charge controller installed in the vehicle prevents it from being charged or limits the charging speed. EVs are equipped with State-of-Charge (SoC) programs that could include a charge limit.

  The SoC status indicates the state of charge of the vehicle's battery.

• Excessive insulation resistance in the charging cable used can also impair the charging result.

Is someone other than Easee the operator?

If Easee is not the operator of the charging structure, please contact your operator and clarify whether the charging infrastructure or the charger is controlled by the operator.

In these cases, there are additional concerns:

• The vehicle may be under-powered by the operator's control signals.
• The frequency of current adjustment commands is not sufficient.