Chargers in France are required to have the charging cable permanently locked to the charger. Therefore, options to unlock the charger may not be available in France.

For more information, see Shuttered Cables and Locking in the App

Removing the charging cable

The best method for removing a stuck cable is shown in this video, and described below:

How to loosen a stuck cable - Easee FAQ from Easee on Vimeo.

Instructions to remove the charging cable.

If your charger is offline, you must connect your device via Bluetooth to send the commands listed below.

1. Make sure the cable is disconnected from the car.
2. Make sure the permanent lock is deactivated.

   1. Press Cable on the Charger card in the Easee app.

      The Permanent cable lock tab comes up.

   2. Make sure the permanent lock is set to Off.

   3. Make sure the Cable button on the app says either Unlocked,

      

      or it says Locked.

      

3. Push the charging cable hard into the charging box.

4. While pushing the cable, press the touch button on the charger (just above the LED strip).

   This should allow the cable lock to move up freely, unlocking the cable from the charger. You will hear the locking arm move.

5. Pull the cable hard out of the charger. Repeat steps 2, 3 and 4 if it did not work and put extra strength into it.

Some chargers are configured to automatically release the charging cable at power off. Should you switch the fuse off, your charger may disconnect the charging cable.

If the instructions above didn't help, please contact us.