The charging cable is stuck, what do I do?

There are three different reasons that may cause your cable to be stuck.

• Someone has tried pulling out the cable when locked, thereby causing tension between the locking arm and the cable. In this case, the Charger card will show the cable is locked, but will not be blue.
• The charging cable connector tolerance and type of material may cause issues.
• The Charger is offline due to connection issues.

Methods to help remove the charging cable.

There are two methods to remove the charging cable. The first method is additionally shown in this video (try this first):

How to loosen a stuck cable - Easee FAQ from Easee on Vimeo.

Method 1:

1. Make sure the cable is disconnected from the car.
2. Make sure the permanent lock is deactivated.
   1. Press Cable on the Charger card in the Easee app.

      The Permanent cable lock tab comes up.

   2. Make sure the permanent lock is set to Off.
   3. Make sure the Cable button on the app says either Unlocked,

      

      or it says Locked with a white button.

      

3. Push the charging cable hard into the charging box.
4. While pushing the cable, press the touch button on the charger (just above the LED strip).

   This should allow the cable lock to move up freely, unlocking the cable from the charger. You will hear the locking arm move.

5. Pull the cable hard out of the charger. Repeat steps 2, 3 and 4 if it did not work and put extra strength into it.

Method 2:

1. Remove the front cover of the charging robot.
2. Make sure the locking arm can move freely without touching anything.
3. If there are no visible obstacles restricting the movement of the locking arm, loosen it: move it up and down several times until you feel it move more smoothly.
4. Try locking the charging cable again without the front cover installed. Then it's easier to see if it's working or if there's some other problem.