When setting up the Equalizer there are a few things to keep in mind:
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Make sure that you are using a supported smart meter with a HAN or P1 port.
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Verify that your HAN/P1 port has been opened by your grid operator.
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Unplug and plug back in your Equalizer.
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The Equalizer may use up to 30 seconds to power up after being connected to the meter.
If you are having problems with an Equalizer on a site with no smart meter, follow this troubleshooting guide: Troubleshooting the Equalizer on sites without smart meter
Updated