For Easee Equalizer to function correctly, it must receive both power and data from the electricity meter.

If the Equalizer reports that it is not receiving data, this usually means that it is receiving power but not the necessary data from the meter to operate properly.

This is often due to communication issues between the meter and the Equalizer.

Actions you can try yourself

Restart the meter

Turn off the main circuit breaker in the property for about 2 minutes, then turn it back on. This can help restore communication if the problem is due to:

• temporary communication issues

• updates in the meter

• temporary system errors

Contact the network owner to reset the port

This is the most common solution if the Equalizer is not receiving data. Power and data sent through the HAN/P1 port on the electricity meter are controlled by the network owner, and the port can sometimes be closed.

This can happen, for example, during:

• change of electricity supplier

• updates on the electricity meter

• temporary faults or outages

When contacting the network owner, it is important to ask them to:

• reopen the HAN/P1 port

• confirm that the port shares both power and data

It may also be wise to verify that you have the correct Equalizer model suited to your meter.

You can read more about the difference here:
→ The difference between Equalizer HAN and Equalizer P1

If the problem is still not resolved

If the above steps have been completed without resolving the issue, you can contact Easee Support.

We recommend that you then send a written confirmation from the network owner that the port has been opened or reset. This makes it easier for us to investigate if there are other measures that can be tested.

External electricity meters

In some cases, other types of electricity meters are used, such as:

• Eastron

• Micromatic

• Janitza

If this is the case, it is recommended in such cases to contact the responsible electrician to check the configuration of the meter.