Chargers in shared installations (housing associations, condominiums, and shared garages)
If your charger is part of a larger charging installation—such as in a housing association, condominium, or shared garage—there are some key differences compared to a private home charger.
Access in the app
Access in the Easee app is often limited in shared installations, as the charging system is used by multiple users. Access and permissions are typically managed by the site owner, administrator, or board.
Features such as scheduled charging, smart charging, and delayed charging are usually not available. This is because they may interfere with the system’s load balancing. In installations where multiple chargers share available capacity, the system distributes power dynamically between chargers, and it is important that this is not disrupted to ensure optimal performance.
Starting a charging session
Charging is usually started using an RFID key or an Easee Key.
A common setup is that the administrator invites users to the site, giving them access to the chargers. Users can then link their own RFID keys or Easee Keys to their account to start charging.
Third-party operators
In larger installations, it is very common to have a third-party operator integrated with the charging system.
These operators typically manage:
Payment
Billing
Access control (start and stop of charging sessions)
If a third-party operator is in use, they are responsible for granting access to charging. Easee is not able to provide access in these cases, as the installation is not managed by us.
We recommend contacting the site owner, administrator, or board to find out which third-party operator is used and how to gain access.