During the installation process, your installer has the option to connect the charger to a WiFi network, if one is available. Without WiFi the charger will connect to the available cellular network (4G).
If you have access to the charger in the Easee App or Portal, it is easy to connect to WiFi.
You must be the site owner to change the WiFi network.
Connect to WiFi via the Easee App
You can access the WiFi setting from the Charger settings:
- Select the Charger Card of the charger you want to connect to WiFi.
- Press Charger settings.
- Press WiFi.
- Press Search to see which WiFi networks are available. Select the network.
If you want to simply remove the charger from WiFi, press Disconnect Charging Robot at the bottom. - Enter the WiFi password, then press Confirm.
The Charger Settings card is shown, and the WiFi will show your connected network.
Connect to WiFi via Easee Control
- Go to Products and select the charger you want to connect to WiFi.
- Under WiFi, select edit to manually enter your WiFi network or select Quick scan or Extensive scan to search for nearby WiFi networks.
- Enter your WiFi password and proceed.
Tips for installers: On a site with multiple chargers this can be done through Batch Operations.
When configuring a site with multiple chargers you only need to connect your Master charger to WiFi. The WiFi settings will transfer to the secondary chargers as you configure the remaining backplates.
Connect to WiFi if the charger is offline
Activate Bluetooth on the charger:
- Press and hold the touch button (the small dot above the LED strip) until the charger's LED strip turns blue.
- If the LED strip turns green, the charger has an older software version than v316, and you must use the WiFi interface method (see the next method, "using installation menu").
- If the LED strip does not change colour but emits a confirmation sound, Bluetooth is already enabled.
Connect via the App:
- Open the app and find the relevant charger.
- Tap the blue Bluetooth symbol under the charger image.
- If the symbol is not visible, go to charger settings and enable Bluetooth by swiping from "no" to "yes."
- In the charger settings, go to "General" and then "WiFi" to add the network.
Additional Considerations
WiFi specifications
- The WiFi must be protected by a password.
- Easee products use 2.4 GHz IEEE 802.11 b/g/n.
Easee products do not support 5 GHz WiFi or WiFi 6 (802.11ax). - The WiFi signal must be at least -75 dBm to ensure a stable connection.
- It is not possible to assign a static IP address to a charger or the Equalizer. A DHCP server must assign the IP address.
- If you are using a mesh network and can't connect, turn your network off and connect to the router, then turn your mesh network on.
Password requirements
An SSID password can be up to 31 characters. The characters dot (.), slash (/), backslash (\), and hyphen (-) are not allowed in a password.
Further WiFi Technical Requirements
Check these requirements for your outbound traffic if you continue to have trouble connecting the WiFi.
The following ports must be open for outbound traffic and allow related sessions:
- TCP 80 - HTTP (open by default)
- TCP 443 - HTTPS (open by default)
- TCP 1883 - MQTT
- TCP 8883 - MQTT
- UDP 53 - DNS
- UDP 56906 - client to client communication
- NTP 123 - TCP & UDP
These settings are usually not required on a home network. It is not uncommon for corporate networks to block some outbound traffic.
The following URLs must not be blocked by the firewall:
- https://api.easee.com/
- https://amazonaws.com
- https://google.com