Get your charger online
Check whether you can still charge, then restore your charger’s internet connection.
Your charger is offline when it cannot connect to Easee Cloud. It may still charge your car, but some functions in the Easee App may be unavailable.
Before changing settings, check Easee service status. If an incident affects charger connectivity, follow the updates and check again once it is resolved.
Can you still charge your car?
Choose the option that matches your situation. If it’s safe, you can try charging as usual.
Never test damaged equipment or reset a tripped breaker or RCD.
Charging doesn’t workCheck the light strip and current charging status first. Show next stepsHide next steps
Why isn’t your car charging?
Choose what you see on the charger’s light strip.
Lights look normalCheck the current charging status to find the cause. Check charging statusHide next steps
Check the charging status
Check the current status in the Easee App. While the charger is offline, information last received through Easee Cloud may be out of date. If you cannot see a current status, connect using Bluetooth.
Connect using Bluetooth
Bluetooth lets you check the charger locally while it is offline. It does not restore the internet connection.
- Stand near the charger and enable Bluetooth on your phone. Allow the Easee App to access Bluetooth, then sign in with an account that has access to the charger.
- Hold the touch button above the light strip for at least five seconds. This disconnects other devices using the charger’s Bluetooth connection.
- Open the charger in the Easee App, go to Charger settings and select Connect via Bluetooth. Follow the pairing instructions.
- Check that Bluetooth appears on the charger card. With the car connected, check the current charging status or warning.
Charger settings
A status message or warning needs attention
Follow the instructions shown in the app. For more help, open the charging-status guide below.
Charging still does not work
Bluetooth not connecting? Troubleshoot Bluetooth. You do not need to wait for LTE-M recovery to get help with charging.
Charging works again?
Continue charging. If you need remote access in the Easee App, restore the internet connection.
Restore the internet connection
Choose the connection you normally use. If you’re unsure, open the guidance below.
Not sure which connection to restore?
Check the last known connection type in the Easee App: WiFi refers to Wi-Fi; LTE-M (Cellular) refers to the mobile network. Bluetooth is local access only. The last known connection type may no longer reflect the charger’s current connection.
Cannot confirm which connection to use? Ask your installer or the person managing the installation before changing settings or switching off power.
Restore Wi-FiReconnect using your Wi-Fi network name and password. Show Wi-Fi stepsHide Wi-Fi steps
Before you start
- Have your Wi-Fi network name and password ready. The network must be password-protected, use 2.4 GHz Wi-Fi, have internet access and provide coverage at the charger.
- Only Site Owners and Administrators can change Wi-Fi settings in the Easee App. At managed sites, contact the person responsible for the installation.
Connect to your charger
Use Bluetooth to access the charger locally while it is offline.
- Stand near the charger and enable Bluetooth on your phone. Allow the Easee App to access Bluetooth, then sign in with an account that has charger access.
- Hold the touch button above the light strip for at least five seconds to disconnect any other devices connected to the charger through Bluetooth.
- In the Easee App, open the charger, go to Charger settings and select Connect via Bluetooth. Follow the pairing instructions.
Local access confirmed
The charger card shows Bluetooth. This does not confirm an internet connection.
Bluetooth not connecting?
Troubleshoot Bluetooth before continuing.
Cannot see the charger or its settings? Ask the Site Owner or operator to check your access.
Connect to Wi-Fi
- In the Easee App, open your charger, go to Charger settings and select WiFi under General.
- Select Search and choose your network. If it isn’t listed, select Add manually and enter the network name exactly as configured on your router.
- Enter the Wi-Fi password and select Confirm. The charger will try to connect.
Check that your charger is online
Turn off Bluetooth on your phone, make sure your phone has internet access, then reopen the charger in the Easee App.
A Wi-Fi or LTE-M label alone does not confirm a connection to Easee Cloud. Bluetooth still shown? Check that Bluetooth is off, then reopen the charger.
Charger is online No longer shown as offline in the Easee App. Check which connection is in use. Check the connection typeCheck the connection type
Your charger is online
Your charger is connected to Easee Cloud again. The connection shown in the Easee App tells you which network it is using.
Connected through Wi-Fi
Your Wi-Fi connection is restored.
Connected through LTE-M (Cellular)
Your charger is online through the mobile network. This does not confirm a Wi-Fi connection.
Still not charging?
Follow the charging steps
Wi-Fi troubleshooting checks
Choose the issue that matches what happened.
Your network is not listed
Check that your network uses 2.4 GHz Wi-Fi and reaches the charger. Try Add manually and enter the full network name. For a mesh network, temporarily switch off additional mesh points and try connecting through the main router. Switch the mesh points back on afterwards.
The settings are saved, but the charger won’t connect to Wi-Fi
Check the network name and password, including capital letters. Confirm that the router has internet access and check the Wi-Fi network requirements.
The connection keeps dropping
Check Wi-Fi coverage at the charger. Improve the signal, then save the network details and check the connection again.
Restart the charger if Wi-Fi still does not connect
Before restarting, stop charging. Only operate the charger’s circuit breaker if you can identify it, are authorised to do so and it has not tripped. Otherwise, ask the Site Owner or operator to arrange the restart.
If the breaker or RCD has tripped, leave it off and contact your installer. Do the same if it trips again after power is restored. Do not force a locked cable or open the charger.
Have you already restarted the charger during this issue, leaving it without power for at least 10 seconds? Skip step 1 and check the connection using steps 2–3.
- Switch the charger’s circuit breaker off for 10 seconds, then restore power and allow the charger to start.
- Turn off Bluetooth on your phone, confirm that your phone has internet access and reopen the charger in the Easee App.
- Check whether the charger is connected through Wi-Fi and is no longer shown as offline.
No longer shown as offline? Your internet connection is restored. If the charger is still offline after these checks, contact Technical Support.
For detailed router settings, see the Wi-Fi network requirements.
Restore LTE-M (Cellular)Restore the charger’s built-in mobile connection. Show LTE-M stepsHide LTE-M steps
Bluetooth is not required to restore the mobile connection.
Already online? With Bluetooth off and your phone connected to the internet: if LTE-M (Cellular) is shown and the charger is no longer marked as offline, no recovery is needed.
Having a separate charging problem? Follow the charging troubleshooting steps straight away. You don’t need to wait for LTE-M recovery.
Before switching off the power
Only operate the charger’s circuit breaker if you can identify it, have permission and it has not tripped. Otherwise, contact the Site Owner or operator.
If a breaker or RCD has tripped, leave it off and contact your installer. If it trips again after power is restored, leave it off and contact your installer. Never force a locked cable or open the charger.
Already without power for at least 30 minutes during this issue? Skip steps 1–2 and restore power safely. If power has already been restored, do not repeat the restart. Count the recovery period from when power was restored.
Switch off for at least 30 minutes
- Stop charging and switch off the charger’s circuit breaker.
- Leave the charger without power for at least 30 minutes.
- Restore power and note the time. The recovery period starts now.
- Keep the charger powered on. Do not repeat the restart during recovery. Charging can continue if it works normally.
Leave the charger powered on for up to 24 hours. The connection may recover sooner. Do not restart the charger again during this period.
Check that your charger is online
Turn off Bluetooth on your phone, make sure your phone has internet access, then reopen the charger in the Easee App.
A Wi-Fi or LTE-M label alone does not confirm a connection to Easee Cloud. Bluetooth still shown? Check that Bluetooth is off, then reopen the charger.
Charger is online No longer shown as offline in the Easee App. Check which connection is in use. Check the connection typeCheck the connection type
Your charger is online
Your charger is connected to Easee Cloud again. Check which connection is shown in the Easee App.
Connected through LTE-M (Cellular)
The mobile connection is restored. No further recovery steps are needed.
Connected through Wi-Fi
Your charger is online through Wi-Fi, so LTE-M recovery is not needed to get back online.
Still not charging?
Follow the charging steps
Charger is still offline Check the time since power was restored. Check recovery timeCheck recovery time
Count from when power was restored.
Less than 24 hours
Keep the charger powered on until the recovery period is complete. Do not restart it again.
24 hours or more
If the charger is still shown as offline, contact Technical Support.
Still offline after the checks?
If Wi-Fi recovery has failed, or LTE-M is still offline 24 hours after power was restored, contact Technical Support.
Have your charger’s serial number ready. Describe the connection issue and the checks you’ve completed.
For site access or settings, contact your Site Owner or operator. For a tripped breaker or RCD, contact your installer.