If your charger is offline, it means it currently has no connection to our cloud service.
This usually happens because the charger is in a location without mobile coverage (4G) and needs a WiFi connection to communicate with the Easee app and Easee Control.
For instructions on how to connect to WiFi, see Connect your charger to WIFi.
My charger was previously connected to WiFi and recently lost connection. Why?
When your charger is connected to a strong and stable WiFi signal (-75dB), the cellular connection (4G) will automatically pause. If the WiFi connection is lost, the charger will resume its cellular connection and reconnect.
Your charger may take up to 24 hours to reconnect to our Cloud via 4G. In cases where this process takes longer than expected, resetting the fuse (circuit breaker) can help bring the charger back online within minutes. Simply turn off the circuit breaker for 10 seconds, then turn it back on.
To rule out potential connectivity issues with your WiFi settings, we suggest connecting your device to another local network. You can do this by creating a hotspot with your smartphone, or to connect to your charger via Bluetooth.
If the issue persists, and you are unable to connect to any WiFi network, please contact our support team for more information.
My charger is offline, and the LED is completely blacked out. What should I do?
If the LED strip on the charger is off, the charger might be without power.
If there is no light in the LED strip, follow these steps:
- Press and hold the touch button (the small dot above the LED strip). This should normally emit a confirmation sound and light on the LED strip. If nothing happens, continue to the next step.
- If the LED light is off, turn off the charger's circuit breaker for at least 60 minutes.
- After 60 minutes, turn the circuit breaker back on and check if the LED light comes back on.
- Contact support. Support may ask you to contact a certified electrician to measure the voltage between T2 and T3 to ensure your device is properly wired and powered on.
Additional Troubleshooting Tips
- Ensure your WiFi network is functioning properly and has a strong signal near the charger.
- Check if there is a power outage in your area that might be affecting the charger.
You can charge your vehicle while your charger is offline. See Can I charge my car if my charger is not connected to the Internet?
If your device is completely powered off, please get in touch with our support team and we will help.