Charger offline: what to do

  • Updated

Charger offline

Check whether the issue is the cloud connection, charging or power.

Owner: EaseeLast reviewed: 18 August 2026
01

What is happening now?

Before troubleshooting the connection, identify what the charger is doing. Only one of the situations below points directly to a cloud connection problem.

Which situation matches your charger?

LED is on and charging worksThe charger has power, but the app does not show it as online.Restore the connection → LED shows an error colourThe charger is reporting a specific condition. Being offline is usually not the cause.Open the error guide → LED is on, but charging won't startAuthorization, a schedule, the vehicle or an error may be blocking charging.Check what's blocking charging → LED strip is completely offThe charger may not be receiving power.Check the power supply →
02

Restore the cloud connection

The charger has power and charges normally. It only needs to reconnect to the Easee Cloud.

While the charger is offline: Charging remains available, but some cloud features are limited.

See which functions still work offline →

It may reconnect automaticallyIf WiFi is unavailable, the charger automatically retries over LTE-M. This can take up to 24 hours. If you do not need the charger back online immediately, you can wait before troubleshooting.

Reconnect step by step

Step 1

Connect locally over Bluetooth

Enable Bluetooth, hold the charger touch button for at least five seconds, then connect in the Easee app. This gives you local access while the cloud connection is unavailable.

Cannot connect?

Open the Bluetooth guide and try again.

Bluetooth guide →
Still no local access?

Continue to Support.

Go to Support →

Is WiFi normally configured for this charger?

WiFi is configuredThe charger normally uses a WiFi network.
Continue with the WiFi checks →
The charger normally uses LTE-M (integrated SIM card)No WiFi connection is normally used.
Restart the LTE-M connection →

WiFi checks

Use this path when the charger normally connects to a WiFi network.

Step 2

Reconnect WiFi

Select the known 2.4 GHz WiFi network, enter the password again and check whether the charger comes back online.

WiFi guide →
Step 3

Isolate the network problem

Restart the router. If the charger remains offline, temporarily connect it to a phone hotspot.

Hotspot worksThe charger can connect. The issue is with the local WiFi or router. Contact the network administrator or internet provider.
Still offline on the hotspotContinue with Step 4.
Step 4

Restart the connection

Only continue when no charging session is active. Switch off the charger circuit breaker for 10 seconds, then switch it on again and check the online status.

Back onlineNo further action is required.
Still offlineContinue to Support with the charger serial number and the checks you have completed.
Go to Support →

Restart the LTE-M connection

Use this path only when the charger is accessible over Bluetooth and normally connects through LTE-M.

  1. Make sure no charging session is active.
  2. Switch off the charger circuit breaker.
  3. Leave it switched off for at least 30 minutes.
  4. Switch the circuit breaker back on. The charger starts automatically.
  5. Check whether the charger comes back online. Re-establishing the LTE-M connection can take up to 24 hours.
Back onlineNo further action is required.
Still offline after 24 hoursContact Easee Support with the charger serial number and mention that Bluetooth worked and the 30-minute restart was completed.
Go to Support →
03

Charging or power problem

These are not normally cloud connection problems. Use the path that matches the LED strip.

LED is on, but charging won't start

Authorization, a schedule, the vehicle or an error can prevent charging from starting. Connect locally to see what the charger is waiting for.

Connect locally over Bluetooth

Bluetooth works independently of the cloud connection. Once connected, open the charging status in the Easee app.

Connect over Bluetooth →

Match the status shown in the app

AuthorizationComplete the requested authentication in the app or at the charger. Then test charging again.
ScheduleCheck schedules in the vehicle, Easee app and connected services. Adjust any schedule that is blocking charging, then test charging again.
VehicleCheck the vehicle settings and charging cable, then test charging again. Charging guide →
ErrorFollow the displayed error or identify the LED colour. LED guide →
Cannot connect over Bluetooth?

Open the Bluetooth guide and try again.

Bluetooth guide →
Still no local access?

Continue to Support.

Go to Support →

LED strip is completely off

Follow these checks in order. Do not remove electrical covers or work on live electrical equipment.

Step 1

Rule out a general power outage

Check whether other devices in the building have also lost power.

Power is outThis is a general power supply issue. Wait until power is restored or contact the electricity provider. Do not continue with the charger checks.
Other devices have powerContinue with Step 2.
Step 2

Check the circuit breaker or RCD

Check the protective device from the outside only.

Breaker or RCD has trippedDo not reset it repeatedly. Contact an installer or Easee Support →, then stop here.
Breaker or RCD has not trippedContinue with Step 3.
Step 3

Hold the touch button for at least five seconds

This check does not require Bluetooth or a cloud connection. Listen for a sound and check whether the LED strip responds.

Charger responds with a soundThe charger has power. Connect the vehicle and test charging.Charging starts: Restore the cloud connection →Charging does not start: Check the charging status →
No sound or LED responseContinue below and select when the LED strip turned off.

When did the LED strip turn off?

While charging was activePerform the 60-minute restart.Show the steps →
  1. Switch off the charger circuit breaker.
  2. Leave it off for at least 60 minutes.
  3. Switch it back on.
  4. If the LED strip turns on, connect the vehicle and test charging.
  5. If charging starts, continue with Restore the cloud connection →. If it does not start, continue with Check the charging status →.
  6. If the LED strip remains off, switch the circuit breaker off again and continue to Support →.
No charging was active, or you are unsureLeave the circuit breaker off and contact Support.Show the steps →
  1. Switch off the charger circuit breaker.
  2. Leave it off and continue to Support →.

If several chargers are affected, also contact the site owner, administrator or operator.

04

Support

If the problem is still unresolved, contact Easee Support. Have the charger serial number, LED status and the results of any Bluetooth, WiFi or hotspot tests ready. How to find the serial number →

Contact Easee Support

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