View consumption or download a report
Find your own consumption, export a report or check missing charging data.
Use the Easee App to check consumption assigned to you or your Account Keys. Use Easee Control when you need a downloadable report. Site reports are available only to Site Owners and Site Administrators.
01Why reports can show different totals
Session reports and Energy Summary use different source data and time rules, so their totals can differ for the same date range.
| Session reports | Energy Summary |
|---|---|
| Completed sessions, counted in the period when they ended. | Hourly site energy readings within the selected period, including ongoing sessions. |
| Depending on the report, data by user, charger or Easee Key. | Site energy without user or Easee Key assignment. |
02Check missing or incorrect charging data
Start with the issue you see. Follow the checks in order before contacting Easee Technical Support.
A charging session is missing
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Check the selected data
Confirm the site, date range and charger, user or key filters. In Easee Control, make sure the report covers the data you are looking for.
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Check whether the session has ended
Completed-session reports exclude ongoing sessions. A charging session ends when the cable is disconnected from the vehicle; check the report again afterwards.
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Look in a charger or session report
A session missing from a user or key report may still appear here. Finding it means the energy was recorded, but its user or key assignment needs checking.
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Check the charger connection
An offline charger cannot send new data to the cloud. Restore the connection, then check again.
Troubleshoot an offline charger
Still missing after these checks? Use the support details below.
Consumption values or costs still do not match
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Compare the same data and dates
Both values must cover the same site, charger, user or Easee Key, with the same filters and start and end dates.
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Only the cost is different?
Review the charging price used for those sessions. Changing it does not update past sessions.
Check the charging price -
Comparing with an external meter?
Check that it measures the same charger or chargers over the same period. A different measurement point may include other loads.
A difference explained by the dates, filters or report type needs no further troubleshooting. For an unexplained difference, use the support details below.
Still missing or unexplained? Contact Support
After completing the relevant checks, send Easee Technical Support:
- The charger serial number and site name or known site identifier.
- The affected date and time, including the time zone.
- The view or report used, selected period and a short description of the issue.
For a difference, include both values and where they appear. Add the Easee Key identifier only for a key assignment issue. A cropped screenshot or affected row is enough; leave unrelated users out.
Contact Easee Technical Support