Manage Easee Keys
Add keys, view consumption, and troubleshoot issues.
Which key should I use?
Compare where the key is used, whether it works offline, and how consumption data is assigned.
Account key
Personal access linked to an Easee account.
No
Assigned to the account owner and filterable by key or user.
Site key
Shared access at a charging site.
No
Linked to the site, not to an individual account.
Imported account key
A specific charger with offline access and an account link.
Yes
Remains linked to the account and filterable by key.
Local key
A specific charger without an account link.
Yes
Included only in total consumption; not filterable by key or user.
For most personal use: Link the Easee Key to your Easee account as an account key.
Add an Easee Key
You can add all key types in the Easee App. In Easee Control, you can add account keys only. To add an imported or local key, connect to the charger over Bluetooth.
Add an account key or site key in the Easee App
Add an account key
Step 01
From the app overview, select the Keys icon at the bottom of the screen.
Step 02
Select Account then select Add account key.
Step 03
Scan the Easee Key with your phone or at the charger. You can also enter the key number manually.
Add a site key
Step 01
Open the site and select Keys. Select + in the top-right corner.
Step 02
Scan the site key with your phone or enter the key number manually.
Can't see the option to add a key?
You add an account key to your own account. To add a site key, you need a site role that allows you to manage the site. Check access and permissions.
Add an imported or local key over Bluetooth
Before you start
Imported and local keys are stored on a charger. You can add or manage them in the Easee App only while your phone is connected directly to that charger over Bluetooth. Enable Bluetooth and stay close to the charger.
Imported account key
Offline with an account link
Import an existing account key to the charger. The key stays linked to the account, works offline, and continues to appear in reports filtered by key. You can manage it individually.
Local key
Offline without an account link
Create a key that is stored only on this charger. The key works offline. Its charging sessions do not appear in reports filtered by key, and the key cannot be removed individually.
- 01Open the Easee App, then select Keys from the app menu.
- 02Select Local then select the charger where the key should work.
- 03Allow the app to connect to the charger over Bluetooth. Keep your phone close until the connection is established.
- 04Select Import account keysto keep the key linked to the account. To create a local key, scan a tag or enter its key number.
Select how to add the key
Import account keys
Import an existing account key to this charger and keep it linked to the account.
Scan with your phone
Scan an RFID or NFC tag with your phone. Enter a name, then select Add.
Enter the key number manually
Enter the identifier printed on the key. Enter a name, then select Add.
Bluetooth not connecting?
Enable Bluetooth, allow the Easee App to access Bluetooth, and stay close to the charger while connecting. Then open the complete Bluetooth guide.
Local operation only
If the charger should authorize access locally only, unlink it from the site in Easee Control. Do this only for an installation that is intentionally operated without cloud authorization.
Add an account key in Easee Control
Step 01
Open Easee View
Sign in to control.easee.com. Select the Easee icon in the top-left corner, then select Easee View.
Step 02
Open your profile
Select your profile button in the top-right corner, then select View profile.
Step 03
Select Keys
Select Keys. Under Account keys select Add.
Step 04
Add the key
Enter the key ID in the Key number field. Enter a short label in the Name field, then select Add.
Can't see Keys or Add?
Open your personal profile in Easee Control. Only account keys can be added this way.
View and export consumption
You can find personal charging sessions in the Easee App and site reports in Easee Control.
Where to find consumption data
Users can view their own assigned charging sessions in the Easee App. Site owners and site administrators can view and export site reports in Easee Control.
Your consumption: Easee App
If your Easee Key is linked to your Easee account, you can view and export the charging sessions assigned to that key in the Easee App.
Site reports: Easee Control
Site roles with the required permissions can view and export consumption data in Easee Control. The available filters depend on the selected report.
Remove an Easee Key
Export any consumption data you need before deleting a key or removing it from a charger.
-
Before deleting a key
Export any consumption data you need as a CSV or PDF first. Deletion is permanent and may remove the link between the key and a user in reports.
-
Account, site, and imported keys
Delete account and site keys in the Easee App or Easee Control. You can remove an imported key individually in the Easee App while connected to the charger over Bluetooth.
-
Local keys
Connect to the charger over Bluetooth in the Easee App. Local keys cannot be removed individually. Remove all local keys from the charger, then add back only the keys that should continue to have access.
Supported cards and tags
The key must transmit the same identifier each time it is used at the charger.
RFID and NFC tags
Recommended
Use an Easee Key or another RFID or NFC tag with a fixed identifier. These options are the most reliable.
Bank cards
Usually not suitable
Contactless bank cards normally use changing dynamic tokens. A bank card works only if it transmits the same persistent identifier each time. It is used for identification only and never as a payment method.
Smartphones
Usually not suitable
Apple and Android phones normally use changing dynamic tokens. A phone works only if it transmits the same persistent identifier each time.
Troubleshoot Easee Keys
Select the issue you are experiencing.
My key or tag is not recognized
- Check whether the card or tag uses a fixed identifier. Bank cards and smartphones are generally not suitable.
- Under Keys, check that the key was added to the correct account, site, or charger.
- Check the site's access setting. For private access, the account being used must be approved for the site or charger.
- Hold the key steadily against the charger's RFID area again.
If another known working Easee Key is also not recognized, check Access control.
“Key already assigned” is displayed
An account key can be linked to one user account only. First check whether it is already saved under Keys in another Easee account. Remove the existing link there before adding the key to the required account.
If you do not know which account the key is linked to, contact Easee Support. Include a photo of the key and the key ID.
The maximum number of keys has been reached
This limit applies to local keys only. A maximum of 10 local keys can be stored on one charger.
Local keys cannot be removed individually. Remove all local keys from the charger, then add back only the keys that are still required.
Bluetooth connection fails
Enable Bluetooth, allow the Easee App to access Bluetooth, and stay close to the charger. Fully close and reopen the app if the connection attempt does not start.
Then follow the complete guide to connecting over Bluetooth.
I cannot add or manage keys at the site
Your role determines which site functions you can manage. Site owners and site administrators can manage the site. Users can use their personal account keys and access their own consumption data, but cannot manage site roles or access settings.
Review the roles and access settings in Access control.
