Connect your charger to WiFi
Set up WiFi in the Easee App, Easee Control, or locally via Bluetooth.
Choose a connection method
Choose the method that matches the current connection status of your charger.
- Easee App
- Site owner
- Easee Control
- Site owner or site administrator
- Installer App
- Installer
Charger is online
Set up or change WiFi directly in the Easee App.
Use Easee Control
Manage WiFi in your browser.
Charger is offline
Connect locally via Bluetooth.
Before you start
Have the WiFi network name and WiFi password ready.
To use the Easee App, you need an Easee account with access to the charger.
Use the latest version of the Easee App or an up-to-date browser for Easee Control.
Connect via the Easee App
Use this method when the charger is online and available in your Easee App.
Show the Easee App steps
Select a step to enlarge its screenshot.
Select your charger, then tap the settings icon in the top-right corner.
Under General, tap WiFi.
Tap Search to display available WiFi networks.
Select your WiFi network from the list. Enter the password, then tap Confirm.
After connecting, the selected network name appears under WiFi.
Disconnect from WiFi: Open the same WiFi page and use the available disconnect option. Its label may vary depending on the app language.
Connect via Easee Control
Set up or change WiFi in Easee Control:
- Sign in at control.easee.com .
- Select Easee View and open the charger at the relevant site.
- Open Charger settings and under General select WiFi.
- Select the connected network to change it. If the charger is online via cellular, select Search and add a WiFi network.
Show screenshots for these steps
On the charger page, select Charger settings.
Under General, select WiFi.
Change the connected network, or select Search to add a WiFi network.
During initial setup, connect only the primary charger to a WiFi network. The credentials are transferred when you configure the remaining backplates. For chargers that are already configured, you can use batch operations in Easee Control.
Connect offline via Bluetooth
If the charger is offline, cloud commands cannot reach it. Connect locally via Bluetooth first, then add the WiFi credentials directly on the charger.
Bluetooth requirements
Bluetooth is enabled on your smartphone and the Easee App has Bluetooth permission.
You are using the Easee App version 2.0.0 or later and, for three-phase chargers, firmware version 316 or later.
Easee One requires firmware version 60 or later. Easee One is market-specific and is not available in every country.
Press and hold the touch button above the LED strip for at least five seconds. The LED strip turns blue and the charger emits a confirmation tone. Stay within 10 metres of the charger. If the colour does not change but you hear a confirmation tone, Bluetooth is already enabled.
Open the three groups in order. Within a group, select a step to enlarge its screenshot.
1. Connect locally to the charger via Bluetooth
In the overview, select the charger whose WiFi you want to configure.
The app indicates that you must first connect to the charger locally.
Tap Connect via Bluetooth.
Wait while the app searches for the charger. Stay within 10 metres.
When the system prompt appears, tap Pair.
If Enable Autoconnect appears, you can enable or disable automatic connection for this smartphone.
Keep Always auto-connect selected if you want the smartphone to connect automatically in future. Then select Done. This prompt normally appears only for the first connection.
2. Open the WiFi settings
When Bluetooth appears at the top, tap the settings icon in the top-right corner.
Under General tap WiFi.
Tap Search.
3. Add WiFi manually
Below the available networks, tap Add manually.
Enter the full network name and WiFi password. Then tap Confirm.
The charger saves the credentials and attempts to connect to the selected Wifi network. Once the charger is back online, commands can be sent through the cloud again.
WiFi specifications
The network must meet the following requirements.
| Network security | Password-protected network |
|---|---|
| Frequency | 2.4 GHz |
| WiFi standard | IEEE 802.11 b/g/n |
| Minimum signal strength | −75 dBm |
| IP address assignment | DHCP required |
| Static IP address | Not supported |
| 5 GHz WiFi | Not supported |
| WiFi 6 / 802.11ax | Not supported |
| Maximum password length | 31 characters |
| Unsupported password characters | Period (.), slash (/), backslash (\), and hyphen (-) |
You are likely using a mesh network if additional WiFi devices are placed around the building and all use the same network name. These devices may be called mesh points, satellites, nodes, or repeaters. If you use only one router, you can skip this note.
If your WiFi is not shown in a mesh network or the connection fails, temporarily switch off the additional points and connect the charger directly to the router. Then switch the additional points back on.
Show advanced network requirements
The following ports must be open for outbound traffic and allow associated sessions. Home networks normally require no changes; corporate networks may block some outbound connections.
| Port | Protocol | Purpose |
|---|---|---|
| TCP 80 | HTTP | Open by default |
| TCP 443 | HTTPS | Open by default |
| TCP 1883 | MQTT | Device communication |
| TCP 8883 | MQTT | Encrypted device communication |
| UDP 53 | DNS | Name resolution |
| UDP 56906 | Client-to-Client | Local device communication |
| 123 | NTP · TCP and UDP | Time synchronisation |
The firewall must not block these addresses:
Quick connection help
These quick checks cover the most common connection problems. For a complete diagnosis, use the detailed offline guide.
WiFi is not shown
- Check that the network is broadcasting on 2.4 GHz.
- Check the signal strength at the charger.
- Tap Search again, or use Add manually.
- Check the spelling of the network name.
Connection fails
- Check the password and supported characters.
- Test the same credentials on another device.
- Restart the router according to the manufacturer instructions.
- Temporarily test with a smartphone hotspot.
WiFi connection lost
The charger automatically attempts to reconnect via LTE-M. Re-establishing the cloud connection may take up to 24 hours. Also check the status at status.easee.com.
Charger remains offline
If no charging session is active, switch off the relevant circuit breaker for 10 seconds, then switch it back on. If the charger remains offline, connect via Bluetooth or open the detailed offline guide.
The charger uses LTE-M. The signal indicator on your smartphone therefore does not show whether LTE-M is available at the charger. LTE-M is enabled by default and normally cannot be enabled manually.
If the LED strip is completely off, check the power supply first. Then follow the detailed offline guide or contact Easee Support.