Connect your charger to Wi-Fi
Set up your charger’s Wi-Fi connection or update the network details after changing your router or password.
Set up Wi-Fi for the first time or change the saved network after replacing your router or password. Use the Easee App, or Easee Control if you prefer a browser.
Charger unexpectedly offline? If you do not know why the connection was lost, start with the offline guide. Troubleshoot an offline charger
Already connected over Bluetooth? Go straight to the App settings
Have your Wi-Fi network name and password ready. The charger requires a password-protected 2.4 GHz network. The Easee App requires Site Owner access. Easee Control requires Site Owner or Site Administrator access.
01Choose how to connect
You can use the Easee App or, if the charger is online, Easee Control in your browser.
Using the Easee App: open your charger. If it is online or already connected over Bluetooth, continue to Step 2. If it is offline, connect over Bluetooth using the instructions below.
Connect over Bluetooth to reach the Wi-Fi settings
Stay near the charger. Turn on Bluetooth on your phone and allow the Easee App to use it.
- Hold the touch button above the light strip for at least five seconds. The light turns blue and the charger emits a tone. If Bluetooth is already activated, the light may remain white. This action disconnects other devices connected to the charger over Bluetooth.
- Open the offline charger in the Easee App. Select Connect via Bluetooth and confirm the pairing request.
- Check that Bluetooth appears on the charger screen.
Select Connect via BluetoothEnlarge screenshot Close enlarged view
Confirm the pairing requestEnlarge screenshot Close enlarged view
If the app asks about automatic connection
Choose whether this phone should connect automatically in future, then tap Done.
Optional: automatic connectionEnlarge screenshot Close enlarged view
Bluetooth gives you local access
This lets you change the Wi-Fi settings. It does not confirm an internet connection. You can now enter the Wi-Fi details in Step 2.
Charger not found or unable to pair?
First check whether Bluetooth is already shown on the charger card. If it is, your phone is connected locally and you can continue to Step 2.
A white light after holding the touch button can mean Bluetooth is already activated; it does not confirm that your phone is connected. A connection to another device can prevent a new connection.
If you still cannot connect, the Bluetooth guide explains the connection options and what to check.
Get help connecting over BluetoothUsing a browser: the charger must be online. You can then use the Easee Control instructions in Step 2 without connecting over Bluetooth.
Go to the Easee Control instructionsCharger or settings not available?
If the charger or its settings are not available to you, ask the person who manages the site to help. The access guide explains how to arrange access.
Get access to your charger02Enter the Wi-Fi details
Use one of the two methods below. The App steps are shown directly; open the Easee Control instructions if you are using your browser.
Set up Wi-Fi in Easee Control
Use this alternative if you are a Site Owner or Site Administrator and the charger is online.
- Sign in to Easee Control. Open Easee View, select the site and open the charger.
- Select Charger settings, then WiFi under General.
- Select the saved network to change it. If the charger is currently online through LTE-M, select Search to find the network you want to use. Enter and save the network details.
1. Open Charger settingsEnlarge screenshot Close enlarged view
2. Select WiFiEnlarge screenshot Close enlarged view
3. Manage the networkEnlarge screenshot Close enlarged view
After saving, continue to Step 3 to check the connection. You can skip the Easee App instructions below.
Continue to the connection checkSet up Wi-Fi in the Easee App
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Open the Wi-Fi settings
On the charger screen, tap the settings icon. Under General, select WiFi.
Open the charger settingsEnlarge screenshot Close enlarged view
Select WiFi under GeneralEnlarge screenshot Close enlarged view
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Search for networks
Tap Search to open the available networks.
Open the network searchEnlarge screenshot Close enlarged view
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Enter the network details
Select your Wi-Fi network from the list and enter its password. If the network is not listed, choose Add manually and enter the full network name and password.
The password can contain up to 31 characters. It must not contain a period (.), slash (/), backslash (\) or hyphen (-).
Tap Confirm to save. The charger will then try to connect.
Use Add manually if the network is not listedEnlarge screenshot Close enlarged view
Enter the details and select ConfirmEnlarge screenshot Close enlarged view
03Check the connection
Whichever method you used, saving the details starts a connection attempt. Use the relevant check below to confirm the result.
In the Easee App
Check that the network saved under WiFi is the one you want to use. Then return to the charger card and look at the connection type in the top-left corner.
WiFi confirms the charger is using Wi-Fi. LTE-M means it is using the mobile network instead. If Bluetooth is shown, this confirms local access only; use the Easee Control check below to check Wi-Fi separately.
In Easee Control
On the charger’s WiFi page, check the selected network and look for WiFi connected. If you were using the app, you can find this page under Charger settings → General → WiFi in Easee Control.
Open Easee Control to check the connection
Connected to the intended Wi-Fi network?
Your Wi-Fi setup is complete. You can stop here.
If the connection is not confirmed, continue with the checks below. A saved network name or Bluetooth connection alone does not confirm a Wi-Fi connection.
Get help with the Wi-Fi connectionIf Wi-Fi does not connect
Use the option that matches the problem. The network requirements are listed separately below.
The network is not listed
- Check that the network is broadcasting on 2.4 GHz and that its signal reaches the charger.
- Use Add manually and enter the full network name exactly as configured on the router.
Using a mesh network?
If the network is still not shown or the connection fails, temporarily switch off the additional mesh points and connect the charger directly to the router. Switch the points back on afterwards.
The details are saved, but the connection fails
Recheck the exact network name and password, including the password requirements in Step 2 →. If possible, try the same details on another device to check that they are correct. This does not confirm that the network meets the charger’s requirements.
If the details are correct, check the network requirements below. If the charger stays offline, continue with the offline guide.
The charger is still offline?
The offline guide checks the wider connection problem, including whether another network works. If you came from that guide, return to the next check there.
Continue with the offline connection checksAlready completed the offline checks?
Contact Easee Technical Support with the charger serial number, the connection status or error shown, and what you have already tried.
Contact Easee Technical SupportNetwork requirements
Use these details to check network compatibility. Ask the person who manages your network to help if needed.
Wi-Fi network requirements
Wi-Fi requirements
Check these with the person who manages the network if it is missing from the list or the connection fails.
| Frequency | 2.4 GHz |
|---|---|
| Wi-Fi standard | IEEE 802.11 b/g/n |
| Signal strength | −75 dBm or stronger at the charger |
| IP address | DHCP required; static IP addresses are not supported |
| Network security | Password-protected network |
| Password | Maximum 31 characters. Do not use period (.), slash (/), backslash (\) or hyphen (-). |
| Not supported | 5 GHz and Wi-Fi 6 / IEEE 802.11ax |
Advanced requirements for the network administrator
For the network administrator
Home networks normally need no firewall changes. On a managed or corporate network, allow the following outbound traffic and associated sessions.
| Port | Protocol | Purpose |
|---|---|---|
| 80 | TCP · HTTP | Web communication |
| 443 | TCP · HTTPS | Secure web communication |
| 1883 | TCP · MQTT | Device communication |
| 8883 | TCP · MQTT | Encrypted device communication |
| 53 | UDP · DNS | Name resolution |
| 56906 | UDP | Local client-to-client communication |
| 123 | TCP and UDP · NTP | Time synchronisation |
The firewall must not block api.easee.com, amazonaws.com or google.com.