Easee charger offline
Find out why your Easee charger appears offline and what to do next.
Your charger appears offline in the Easee App. This does not necessarily mean that charging is affected.
01Check whether charging still works
An offline charger can still charge normally. What happens when you try to charge determines the right next step.
Something else looks wrong?
No light on the charger? Check powerNot sure what the light strip means? Find your light strip pattern02Check the connection
Check whether the issue affects Easee services or the connection from your charger.
Check Easee service status
Before checking your charger, make sure there is no known issue affecting Easee services.
Check Easee system statusNo known issue? Connect to your charger with Bluetooth.
Bluetooth connects your phone directly to the charger, even when it cannot reach Easee Cloud.
Phone
ChargerEnable Bluetooth on the charger
Stand close to the charger. Press and hold the touch button above the light strip for at least five seconds. The light strip turns blue and the charger confirms with a sound.
Connect locally in the Easee App
Open the offline charger in the Easee App, select Connect via Bluetooth and confirm the pairing request.
Your charger responds
Your phone can connect to the charger directly. This means the charger itself can be reached locally.
Now check which connection the charger uses to reach Easee Cloud.
Bluetooth doesn’t work?
Make sure Bluetooth is enabled on your phone and that the Easee App is allowed to use it. Stay within 10 metres of the charger, then try connecting again.
Troubleshoot Bluetooth03Check the WiFi connection
Use this path when a WiFi network is configured. The charger responds locally but still appears offline.
Choose the situation that applies.
Setting up the charger for the first time?
Enter the WiFi details manually
If the charger is being set up for the first time, enter the WiFi network name (SSID) and password manually.
Important: Do not select the network from the list of available WiFi networks.
After saving the details, check whether the charger comes online.
Charger comes online
Your charger is connected
Your charger has connected to Easee Cloud. No further connection troubleshooting is needed.
Charger already set up?
Test another WiFi network
Connect the charger to another 2.4 GHz WiFi network, such as a mobile hotspot. This checks whether it can connect to Easee Cloud through a different network.
Charger comes online
Your charger can connect to Easee Cloud
The charger can connect through another network. The original WiFi network or router is therefore the most likely cause.
Check WiFi requirementsCharger stays offline
The charger is still offline
The charger could not connect through the test network either.
Before restarting: Stop charging. If the circuit breaker or RCD has tripped, or trips again, leave it off and contact an authorised electrician.
Switch the charger circuit breaker off for 10 seconds, then switch it back on and allow the charger to restart. If it remains offline, continue to Still offline after troubleshooting?
04Check LTE-M
Use this path when no WiFi network is configured. The charger relies on LTE-M to connect to Easee Cloud.
To reinitialise its connections, the charger needs to remain powered off for at least 30 minutes.
After power is restored, allow up to 24 hours for the LTE-M connection to be established. The charger relies on an external mobile network for this connection.
Show restart steps
Before restarting: Stop charging. If the circuit breaker or RCD has tripped, or trips again, leave it off and contact an authorised electrician.
- Switch off the charger circuit breaker.
- Leave it off for at least 30 minutes.
- Switch the circuit breaker back on.
- Allow up to 24 hours for the LTE-M connection to be established.
Waiting for the LTE-M connection
Don’t restart the charger again while waiting for the LTE-M connection.
If charging works, you can continue charging while you wait.
After 24 hours
If the charger is still offline after 24 hours, continue to Still offline after troubleshooting?
Still offline after troubleshooting?
If your charger is still offline after the relevant checks above, contact Easee Technical Support.
Before contacting Easee
Have the following information ready:
- Charger serial number
- Connection type: WiFi or LTE-M
- Bluetooth: works / doesn’t work
- 2.4 GHz WiFi or hotspot test: result
- Result after restarting the charger
- For LTE-M: time power was restored