Get access to your Easee charger
Find out how to get access to a charger or site, then check that it worked.
An Easee account lets you sign in, but access to a charger or site must be given to your account. Start with your invitation if you have one. Otherwise, choose your situation below.
Already have an invitation? Open the email on the phone or tablet with the Easee App installed. Follow the invitation steps
Accept your invitation
Use the email address that received the invitation. If you are new to Easee, create an account with that address.
- Open the invitation email on the phone or tablet where the Easee App is installed.
- Use the button in the invitation email to accept it. If the button does not work, open the invitation link in your browser. You will be taken to the Easee App automatically. Sign in with the invited account if asked.
You have access to the site
The App confirms that you have been added to the charging site. Check Home for the site and the chargers available to your account.
Chargers not showing yet? If the App says they will appear once you start charging, follow the charging instructions for your site. The site invitation has been accepted; this message explains when the chargers will appear in your view.
For a missing or expired invitation, check your spam folder, then ask the sender to check your email address and send a new one. If the expected charger still does not appear after following the App’s instructions, see Who to contact.
Your charger was recently installed
For a new charger at your own home, your installer completes the setup and arranges the handover.
- Give the installer the email address you use for your Easee account.
- Check that inbox, including spam, for the handover invitation. Accept the invitation on a device with the Easee App installed. If you receive separate invitations for the site and charger, accept both.
- Open Home in the App and check that you can find your site and charger.
App access is ready
Your site and charger are available in the Easee App. You can now use the controls available to your account.
No invitation? Ask your installer to check the handover and the recipient email address. When the handover is complete but access is still missing, or the installer is unavailable, contact Easee Technical Support.
Only add a charger using its serial number and PIN if your installer or Easee Technical Support asks you to. See how to add a charger in the App.
You moved into a home with a charger
You bought the property and are taking over the installation
Ask the person registered as Site Owner to transfer ownership to your Easee account. Accept the transfer invitation, then check the site details to confirm that your account is listed as Site Owner.
Ownership is transferred
Your account is shown as Site Owner for the transferred site.
You rent the home or someone else will continue to run the site
Follow the shared-location route to find out how access is arranged. You do not need an ownership transfer just to charge.
When the previous owner cannot arrange the transfer or you do not know who the registered Site Owner is, contact Easee Technical Support. They may need to verify that you are authorised to take over the installation.
You need access at a shared location
This includes a household where someone else arranges access, an apartment building, a workplace or a site run by a charging operator. Your charger can still belong to you.
- Contact the person who arranges charging at your location. This may be a household member, landlord, property manager, workplace contact or charging operator.
- Ask how you should charge and whether the charger is expected to appear in your Easee App. They can tell you whether you need an invitation, an Easee Key or another method.
- Follow their instructions. If they send an invitation, accept it using the Easee account linked to the invited email address.
Your charging access is ready
You can use the charging method arranged for your site. If App access was included, you can see the charger or site as agreed.
When your assigned method does not work, ask the person or operator responsible for the site to check which account or method was approved. For more on shared installations, read the shared-charging guide.
Who to contact if access is still missing
When contacting Support, have these details ready:
- Your Easee account email address.
- The charger serial number.
- What you expected to see, what happened instead and any error message.