Connect or reconnect your Easee charger to Wi-Fi
Set up Wi-Fi, change your network or reconnect your charger using the Easee App or Easee Control.
01Before you connect
- Wi-Fi: 2.4 GHz, password-protected network
- Coverage: Wi-Fi signal reaches the charger
- Credentials: Network name and password
- Access: Site Owner or Site Administrator
02Connect using the Easee App
Charger offline? Connect through Bluetooth to update its Wi-Fi settings.
How to connect with Bluetooth
- Stand near the charger, enable Bluetooth on your phone and allow the Easee App to use it.
- Hold the charger's touch button for at least five seconds. The charger emits a tone.
- In the Easee App, select the charger, open Settings and choose Connect via Bluetooth.
- Confirm the pairing request. An automatic-connection prompt may also appear; choose your preference and tap Done. Check that Bluetooth appears on the charger screen.
The light may turn blue. It may remain white when Bluetooth is already active. Holding the touch button disconnects other devices using the charger's Bluetooth connection.
Get help connecting with Bluetooth- Open the Easee App and select your charger.
- Open Settings, then select General → WiFi.
- Select Search and choose your network. Use Add manually for a network that is not listed and enter its full name exactly as configured on the router.
- Enter the password and tap Confirm.
- Return to the charger screen and check that WiFi appears in the top-left corner.
Used Bluetooth? Turn it off on your phone, confirm your phone has internet access and reopen the charger in the Easee App to check its online connection.
Show where to find WiFi in the app
03Connect using Easee Control
For Site Owners and Site Administrators with an online charger.
- Sign in to Easee Control and select the site and charger in Easee View.
- Open Charger settings → General → WiFi.
- Select the saved network to change it. A charger online through LTE-M can use Search to find another network. Enter and save the network details.
- Check that WiFi connected is shown.
Wi-Fi connection confirmed
Your charger is connected to the selected Wi-Fi network.
04Wi-Fi connection not working?
My Wi-Fi network isn't listed
- Check that the network uses 2.4 GHz and its signal reaches the charger.
- Select Add manually, enter the full network name and password, then save and check the connection again.
- On a mesh network, temporarily switch off the additional mesh points and connect directly to the router. Switch the points back on afterwards.
The charger won't connect to my network
- Recheck the network name and password, including capital letters.
- Confirm that the router has internet access.
- Compare the router settings with the Wi-Fi network requirements below.
A successful connection from another device does not confirm compatibility with the charger.
The Wi-Fi connection keeps dropping
Check the coverage at the charger and compare the signal strength with the required level below. Improve the coverage, then save the network details and check the connection again.
The charger or Wi-Fi settings are missing
Site Owners and Site Administrators can change Wi-Fi settings in the Easee App. At a managed site, ask the organisation responsible for the installation to update the network. For a charger missing from your app, use the access guide.
Get access to your chargerWi-Fi network requirements
Check these requirements when setting up Wi-Fi or troubleshooting a connection.
| Frequency | 2.4 GHz |
|---|---|
| Wi-Fi standard | IEEE 802.11 b/g/n |
| Signal strength | −75 dBm or stronger at the charger |
| IP address | DHCP required; static IP addresses are not supported |
| Security | Password-protected network |
| Password | Up to 31 characters. No period (.), slash (/), backslash (\) or hyphen (-). |
| Unsupported connection standards | 5 GHz and IEEE 802.11ax (Wi-Fi 6) |
Network requirements for IT administrators
Home networks normally need no firewall changes. On a managed network, allow the following outbound traffic and associated sessions.
| 80 · TCP · HTTP | Web communication |
|---|---|
| 443 · TCP · HTTPS | Secure web communication |
| 1883 · TCP · MQTT | Device communication |
| 8883 · TCP · MQTT | Encrypted device communication |
| 53 · UDP · DNS | Name resolution |
| 56906 · UDP | Local client-to-client communication |
| 123 · TCP and UDP · NTP | Time synchronisation |
The firewall must not block api.easee.com, amazonaws.com or google.com.
Need more help?
Have your serial number, error messages and check results ready.
Contact Technical Support