Get access to your Easee charger
Arrange a handover, accept an invitation or get access from the person who manages your charger.
Charger missing from the Easee App, or need permission to use it? Follow the one route below that matches your situation. You do not need to complete every section.
01Choose your situation
For a private charger, choose whether you are taking ownership or only need permission to use it. For workplace or communal parking, use the shared-installation route.
02Your charger was recently installed
Your installer arranges the handover after completing the installation. You accept it with your Easee account.
Sign in with the correct account
Use the email address you gave your installer. Sign in, or create an Easee account and confirm your email address first.
Create an Easee accountAccept the handover
Check your inbox and spam folder for the handover. You may receive separate invitations for the site and charger; accept each one that belongs to your installation.
Help with accepting an invitationAccess is ready
Return to the Easee App and check the Home screen. When your site and charger appear, app access is ready. You can stop here.
Installation still not showing?
Ask your installer to check the email address and complete the handover. If they are no longer available, contact Easee Support; proof that you own or are authorised to manage the private installation may be required.
Contact Easee Support03You use someone else’s private charger
Use this route when the private charger remains under someone else’s control. They can give you access without transferring ownership.
Ask which access you need
Ask the person responsible how to start charging and tell them if you also want to see the charger in the Easee App. Permission to charge does not automatically give you app access.
Provide your account details if needed
If your account needs approval or app access, give them your Easee account email address. They can grant the relevant charger or site access.
Create an Easee account if neededAccess settings for the person managing the chargerAccept the invitation and try your access
If you receive an invitation, accept it with the account you provided. Then try the charging method assigned to you. If app access was also granted, check the Home screen.
Access is ready
When the assigned method lets you authorise or start charging, your charging access is ready. You do not need to take ownership.
Access still not working?
Ask the Site Owner or Administrator to check that they approved the correct account and that the charger’s access settings allow you to charge. The access-settings guide above explains what they need to check. If a third-party operator controls charging, contact that operator. If Easee is the operator and the settings are correct, contact Easee Support with the serial number, account email, time of the attempt and any error shown.
Contact Easee Support04You now own a home with an existing charger
Use this route if the private installation now belongs to you. The previous Site Owner needs to transfer it to your Easee account.
Ask the previous owner to transfer the site
Give the previous Site Owner your Easee account email address. They can transfer the site from the Easee App or Easee Control and may need the charger PIN.
Transfer instructions for the previous ownerAccept the transfer
Sign in with the account receiving the transfer and accept it. If you do not yet have an Easee account, create one with that email address first.
Create an Easee account if neededOwnership is transferred
Return to the Easee App and check that the transferred site and charger appear on the Home screen. You can now continue using the installation under your account.
Cannot complete the transfer?
If the previous Site Owner cannot arrange the transfer, contact Easee Support for help with the next step. If a setup flow asks for a PIN, check the PIN card or installation documents, then ask the installer. Do not remove electrical covers yourself. Easee Support can provide a missing PIN only after verifying ownership.
Find the PIN and required proof