Charger offline: what to do

  • Updated

Charger offline: get it back online

Start with what the charger is doing and follow only the matching path.

Owner: EaseeLast reviewed: 24 August 2026
01

Start with what you can see

Offline means the Easee App cannot currently reach the charger through the Easee Cloud. It does not necessarily mean charging is unavailable.

What is happening at the charger?

02

Bring the charger back online

If the LED is on and charging works, the charger has power. Follow this path to restore its connection to the Easee Cloud.

What offline means: Charging remains available, but some functions that depend on the Easee Cloud are limited.

See which functions still work offline →

No immediate action needed? If WiFi is unavailable, the charger automatically retries over LTE-M. This can take up to 24 hours. If charging works and you do not need cloud functions immediately, you can wait before troubleshooting.

Restore the connection step by step

Step 1

Connect locally over Bluetooth

Enable Bluetooth, hold the charger touch button for at least five seconds, then connect in the Easee App. This gives you local access while the cloud connection is unavailable.

Cannot connect?

Open the Bluetooth guide and try again.

Bluetooth guide →
Still no local access?

Continue to Support.

Contact Easee Support →

Check which connection is configured

After connecting over Bluetooth, open the charger settings and select WiFi. Is a network name shown as connected?

A connected network is shownWiFi is configured for this charger.
Continue with the WiFi checks →
No connected network is shownThe charger normally connects through LTE-M using its integrated SIM card.
Continue with the LTE-M path →

Reconnect over WiFi

Use this path when a connected network is shown under WiFi in the charger settings.

Step 2

Reconnect the stored WiFi network

Select the stored 2.4 GHz WiFi network, enter the password again and check whether the charger comes back online.

WiFi guide →
Step 3

Isolate the network problem

Restart the router. If the charger remains offline, temporarily connect it to a smartphone hotspot.

Hotspot worksThe charger can connect. The issue is with the local WiFi or router. Contact the network administrator or internet provider.
Still offline on the hotspotContinue with Step 4.
Step 4

Restart the connection

Only continue when no charging session is active. Switch off the charger circuit breaker for 10 seconds, then switch it on again and check the online status.

Back onlineNo further action is required.
Still offlineContinue to Support with the charger serial number and the checks you have completed.
How to find the serial number →
Contact Easee Support →

Restart the LTE-M connection

Use this path when the charger is accessible over Bluetooth and no connected network is shown under WiFi.

  1. Make sure no charging session is active.
  2. Switch off the charger circuit breaker.
  3. Leave it switched off for at least 30 minutes.
  4. Switch the circuit breaker back on. The charger starts automatically.
  5. Check whether the charger comes back online. Re-establishing the LTE-M connection can take up to 24 hours.
Back onlineNo further action is required.
Still offline after 24 hoursContact Easee Support with the charger serial number and mention that Bluetooth worked and the 30-minute restart was completed.
How to find the serial number →
Contact Easee Support →
03

Use a different path when charging or power is affected

These symptoms are not normally caused by the cloud connection. Open only the checks that match the charger.

The LED is on, but charging does not start

Connect locally and check what the charger is waiting for.

Show charging checks →

The LED is on, but charging does not start

Authorization, a schedule, the vehicle or an error can prevent charging from starting. Connect locally to see what the charger is waiting for.

Connect locally over Bluetooth

Bluetooth works independently of the cloud connection. Once connected, open the charging status in the Easee App.

Connect over Bluetooth →

Match the status shown in the app

AuthorizationComplete the requested authentication in the app or at the charger. Then test charging again.
ScheduleCheck schedules in the vehicle, Easee App and connected services. Adjust any schedule that is blocking charging, then test charging again.
VehicleCheck the vehicle settings and charging cable, then test charging again. Charging guide →
ErrorFollow the displayed error or identify the LED colour. LED guide →
Cannot connect over Bluetooth?

Open the Bluetooth guide and try again.

Bluetooth guide →
Still no local access?

Continue to Support.

Contact Easee Support →
Close charging checks ↑
The LED shows an error colourIdentify the colour and follow the matching error guidance.Open the LED guide →

The LED strip is completely off

Check the power supply and whether the charger responds to the touch button.

Show power checks →

LED strip is completely off

Follow these checks in order. Do not remove electrical covers or work on live electrical equipment.

Step 1

Rule out a general power outage

Check whether other devices in the building have also lost power.

Power is outThis is a general power supply issue. Wait until power is restored or contact the electricity provider. Do not continue with the charger checks.
Other devices have powerContinue with Step 2.
Step 2

Check the circuit breaker or RCD

Check the protective device from the outside only.

Breaker or RCD has trippedDo not reset it repeatedly. Contact an installer or Easee Support →, then stop here.
Breaker or RCD has not trippedContinue with Step 3.
Step 3

Hold the touch button for at least five seconds

This check does not require Bluetooth or a cloud connection. Listen for a sound and check whether the LED strip responds.

Charger responds with a soundThe charger has power. Connect the vehicle and test charging.Charging starts: Restore the cloud connection →Charging does not start: Check the charging status →
No sound or LED responseContinue below and select when the LED strip turned off.

When did the LED strip turn off?

While charging was activePerform the 60-minute restart.Show the steps →
  1. Switch off the charger circuit breaker.
  2. Leave it off for at least 60 minutes.
  3. Switch it back on.
  4. If the LED strip turns on, connect the vehicle and test charging.
  5. If charging starts, continue with Restore the cloud connection →. If it does not start, continue with Check the charging status →.
  6. If the LED strip remains off, switch the circuit breaker off again and continue to Easee Support →.
No charging was active, or you are unsureLeave the circuit breaker off and contact Support.Show the steps →
  1. Switch off the charger circuit breaker.
  2. Leave it off and continue to Easee Support →.

If several chargers are affected, also contact the site owner, administrator or operator.

Close power checks ↑

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