Set up and manage Easee Keys
Choose where an RFID key should work, add it in the right place and fix common problems.
An Easee Key is an RFID or compatible NFC tag used to authorise charging. The same physical key can work differently depending on where it is registered and whether it is linked to an account.
01Choose where the key should work
Start with the scope: Account, Site or Local. Then consider whether charging should be linked to a person and whether the key must work while a charger is offline.
Account
Follows the account’s charging access. The key is assigned to that account, so charging can be linked to the user.
Site
Works on all chargers at one site. It may be site-only or assigned to an account; this determines whether charging is linked to a user.
Local
Works on one charger and is available offline. It may be local-only or imported from an account; an imported key keeps its account association.
For most personal use: choose an Account Key.
For offline use: store the key locally on the charger. Import it from an account if charging still needs to be linked to that user.
02Set up your key
Open the setup path that matches where the key should work.
Use a personal key wherever your account can chargeAccount Key · charging linked to you
Example: Use one personal RFID key at home, work or another charger your Easee account can access.
From the Easee App overview, select Keys in the bottom navigation. Select Account, then Add account key.
Scan it with your phone or at the charger, or enter the key number manually.
Ready: The key appears under Account. Charging sessions authorised with it can be assigned to your account.
Add an Account Key in Easee Control
This is an alternative route for Account Keys. It does not add Site Keys or keys stored locally on a charger.
Sign in to control.easee.com. Select the Easee icon, then Easee View.
Select your profile in the top-right corner, then View profile.
Select Keys. Under Account keys, select Add.
Enter the key ID under Key number, add a short name, then select Add.
Use a key across one siteSite Key · all chargers at one site
Before you start, you need a site role that allows you to manage keys.
Use a shared key when charging does not need to be assigned to one person. Reports show its key ID instead of a person’s name.
The user adds the same key to their own account in the Easee App, just like an Account Key. Charging at the site can then be assigned to that user.
Open the site, select Keys, then select +.
Scan the key with your phone or enter the key number manually.
Ready: The key can authorise charging at every charger on the selected site. Charging attribution follows whether the Site Key is site-only or account assigned.
If the option is missing
Your role may not allow site management. Check your permissions or ask the Site Owner or Administrator to manage the key.
Check access and user rolesUse a key on one charger, including offlineLocal Key · stored on that charger
Stay close to the charger while saving the key over Bluetooth. One charger can store up to 10 local-only keys, and these keys can only be removed together. This limit and removal behaviour do not apply to an Account Key imported for offline use.
Choose this when the key only needs to identify itself to one charger. Charging contributes to total energy and is not assigned to an individual user.
Choose this when an Account Key must work locally and offline. The account association is retained, so charging can still be linked to the user.
Open the Easee App and select Keys.
Select Local, then choose the charger where the key should work.
Allow the app to connect directly to the charger.
Select Import account keys to keep an existing account connection. To create a local-only key, scan a tag or enter its key number.
Ready: The key can authorise charging while this charger is offline. An imported key remains linked to its account; a local-only key does not identify an individual user.
If Bluetooth does not connect
Enable Bluetooth, allow the Easee App to use it and stay close to the charger.
Follow the Bluetooth connection guide03Remove or replace a key
Remove the correct relationship rather than assuming that one physical key exists in only one place.
Export any records you need before making a change.
The consumption history recorded for that key is deleted.
The consumption remains, but it can then be identified only by key ID.
| Where it is registered | Remove it from | What happens |
|---|---|---|
| Account | Your account in the Easee App, or your personal profile in Easee Control. | The account association is removed. If the key remains registered at a site, its consumption remains there but can only be identified by key ID. If this removes the key completely, its consumption history is deleted. |
| Site · remove account association only | The user’s account in the Easee App or Easee Control. | The key remains available at the site. Its consumption remains, but the connection to the user’s name or account is removed. Reports identify it only by key ID. |
| Site · remove key completely | The relevant site. You need a role that allows you to manage Site Keys. | The key can no longer authorise charging at that site. Consumption recorded for this Site Key is deleted. |
| Local · imported from account | The charger. | The local copy is removed from that charger. The Account Key remains connected to its account until it is deleted there. |
| Local · local only | The charger. | Local-only keys cannot be removed individually. All local-only keys and their consumption data are deleted together. Add back only the keys that should continue to work. |
04Fix a key problem
Open the problem that matches what you see.
The key or tag is not recognisedCheck the identifier, registration and charging access.
- Confirm that the card or tag uses a fixed identifier. Bank cards and smartphones are generally not suitable.
- Under Keys, confirm that it was added to the correct account, site or charger.
- Confirm that the site’s access setting allows this key or account to charge.
- Hold the key steadily against the RFID area again.
If it still fails
Try a known working Easee Key. If that also fails, contact Easee Support with the charger serial number, key ID and exact time of the attempt.
Contact Easee SupportThe key is accepted, but charging does not startCheck the charging status after authorisation succeeds.
The key has authorised the session. Open the Easee App and check the charger’s status to see what is preventing or delaying charging.
Check the charging status“Key already assigned” is displayedThe Account Key is already linked to another Easee account.
Check whether the key is already saved under Keys in another account. Remove that connection before adding it again.
If you do not know the account
Contact Easee Support and include a clear photo of the key and its key ID.
Contact Easee SupportI cannot add another local keyThe charger’s local storage limit may have been reached.
A charger can store up to 10 local-only keys. Account Keys imported for offline use are managed separately and do not count towards this limit.
Local-only keys cannot be removed individually. Remove all of them, then add back only those that should continue to work.
The Bluetooth connection failsCheck phone permissions and distance.
- Enable Bluetooth and allow the Easee App to use it.
- Stay close to the charger.
- Fully close and reopen the Easee App, then try again.
If Support is required
Include the charger serial number, phone model, operating-system version and the point where the connection stops.
Contact Easee Support