1. Authorise the session in the Easee App or with an Easee Key linked to your account.
2. If you cannot authorise, confirm that your account has access to this charger.
3. If an operator or integration starts the session, check its authorisation settings.

Charging starts

Charging can continue when the session is authorised.

1. Check schedules in the vehicle, the Easee App and any connected energy or smart-home service.
2. Wait for the scheduled time or adjust the schedule you want to use.
3. If that time has passed, disconnect and reconnect the cable at the vehicle. This starts a new connection with the vehicle after the schedule has ended.

Charging starts

Charging starts when the active schedule allows it and the vehicle requests power.

1. Check the vehicle’s charge limit, timer and battery status.
2. Disconnect and reconnect the cable at the vehicle.
3. If possible, test another compatible charging cable.
4. If the vehicle also fails to charge at another charger, contact the vehicle manufacturer.

Why these checks matter: The Easee charger is ready in this state, but the vehicle has not started drawing current. Reconnecting restarts communication between the vehicle and charger. A different cable helps show whether the connection is being interrupted by the cable. If the same problem follows the vehicle to another charger, the vehicle or its onboard charger needs to be checked.

Charging starts

The status changes to Charging when the vehicle requests current.

1. Wait 5–10 minutes after connecting the cable. The vehicle may still be preparing to charge.
2. Check the vehicle’s charging timer, charge limit and battery status.
3. Disconnect the cable at the vehicle, wait a few seconds and reconnect it firmly.
4. If possible, test another compatible cable and then test the vehicle at another charger.
5. If the same problem occurs there, contact the vehicle manufacturer.

Why these checks matter: This status means the charger is waiting for the vehicle to begin the session. Reconnecting restarts their communication, while another cable rules out a problem in the connection path. If the vehicle remains in the same state at another charger, its charging system or onboard charger needs to be checked.

Charging starts

The vehicle requests current and the status changes to Charging.

1. Check the battery level and charge limit reported by the vehicle.
2. Check whether a vehicle timer or battery-protection setting ended the session.
3. After changing a setting, disconnect and reconnect the cable at the vehicle.
4. If the status is still unexpected, test another compatible cable and then test the vehicle at another charger.
5. If the vehicle also ends the session there, contact the vehicle manufacturer.

Why these checks matter: Complete is reported by the vehicle, so the Easee charger cannot continue until the vehicle requests current again. Reconnecting starts a new session request. A cable and another charger help determine whether the vehicle ended the session because of its own settings, the cable connection or its onboard charging system.

A new session starts

A new session starts when the vehicle requests current again.

1. Remove and reconnect the cable firmly at both ends.
2. Check the plugs and visible cable surface for damage. Do not use damaged equipment.
3. If possible, test another compatible charging cable.

Why these checks matter: The charger detects the vehicle through the cable connection. Reconnecting checks that both plugs are fully seated. Another cable shows whether damage or a communication fault in the cable is preventing the vehicle from being detected.

The vehicle is detected

The status changes as soon as the charger detects the vehicle.

1. Select Start once in the Easee App to rule out a manual pause.
2. Check schedules in the vehicle, the Easee App and any connected energy or smart-home service.
3. Check which third-party services have access to the charger. Adjust or disable the service that is sending the pause command.
4. Use the Equalizer route only if an Equalizer is installed and the App shows an Equalizer limit.

Why these checks matter: Paused means that the charger has received a command to stop the session. That command may come from the Easee App, the vehicle, a schedule or a connected service. An Equalizer is only a possible cause when one is installed and its limit is shown in the App.

Charging resumes

Charging resumes when the active control is removed and the vehicle requests power.