Charging cannot start until the session is authorised. Authorisation may come from the Easee App, an Easee Key, the site, an operator or a connected integration.

1. Authorise the sessionUse the Easee App or an Easee Key linked to your account.
2. Check your accessIf you cannot authorise the session, confirm that your account has access to this charger.
3. Check the operator or integrationIf an operator or connected integration controls charging, review its authorisation settings.

Charging starts

Charging can continue when the session is authorised.

Still waiting for authorization?

Charging can be scheduled in the vehicle, the Easee App or a connected energy or smart-home service. Check each place where a schedule may be active.

1. Check every scheduleCheck the vehicle, Easee App and any connected energy or smart-home service.
2. Wait or adjust the scheduleWait for the scheduled time, or change the schedule you want to use.
3. Reconnect the cableIf the scheduled time has passed, disconnect and reconnect the cable at the vehicle. This starts a new connection after the schedule has ended.

Charging starts

Charging starts when the active schedule allows it and the vehicle requests power.

Still waiting for schedule?

The charger is ready to supply power, but the vehicle is not requesting it. Check the vehicle settings and charging connection to find what is preventing the request.

1. Check the vehicle charging timerCheck whether the vehicle is waiting for a scheduled charging time.
2. Check the charging limit and battery levelMake sure the vehicle has not reached its configured charging limit and that no battery setting is preventing charging.
3. Reconnect the cableDisconnect it at the vehicle, wait a few seconds and reconnect it firmly. This starts new communication between the vehicle and charger.
4. Try another compatible cableAnother cable helps rule out a problem with the charging cable or its connection.
5. Test the vehicle at another compatible chargerIf the same vehicle also does not charge there, the issue is more likely to be on the vehicle side. Contact the vehicle manufacturer so the vehicle or its onboard charger can be checked.

Charging starts

The status changes to Charging when the vehicle requests current.

The charger is waiting for the vehicle to begin the session. The vehicle may still be preparing to charge, or a vehicle setting or the cable connection may be delaying the start.

1. Wait 5–10 minutesThe vehicle may still be preparing to charge after the cable is connected.
2. Check the vehicle settingsCheck the charging timer, charge limit and battery status.
3. Reconnect the cableDisconnect it at the vehicle, wait a few seconds and reconnect it firmly. This restarts communication with the charger.
4. Test another cable and chargerIf possible, try another compatible cable and then test the vehicle at another charger.
5. Contact the vehicle manufacturer if the problem follows the vehicleIf the same problem occurs at another charger, the vehicle or its onboard charger needs to be checked.

Charging starts

The vehicle requests current and the status changes to Charging.

The vehicle has stopped requesting power for this charging session and controls when it requests power again. The charger cannot continue until the vehicle starts a new request.

1. Check the battery level and charge limitUse the values reported by the vehicle to confirm whether its charging target was reached.
2. Check the vehicle timer and battery settingsA timer or battery-protection setting may have ended the session.
3. Reconnect the cableAfter changing a setting, disconnect and reconnect the cable at the vehicle to start a new session request.
4. Test another cable and chargerIf the status is still unexpected, try another compatible cable and then test the vehicle at another charger.
5. Contact the vehicle manufacturer if it happens againIf the vehicle also stops requesting power there, its charging system or onboard charger needs to be checked.

A new session starts

A new session starts when the vehicle requests current again.

The charger detects the vehicle through the cable connection. This status means that connection has not been detected.

1. Reconnect the cableRemove and reconnect it firmly at both ends. This checks that both plugs are fully seated.
2. Inspect the cable and plugsCheck the plugs and visible cable surface for damage. Do not use damaged equipment.
3. Try another compatible cableAnother cable shows whether damage or a communication fault in the cable is preventing detection.

The vehicle is detected

The status changes as soon as the charger detects the vehicle.

Charging is currently being held on pause. A manual action, schedule or connected charging service may be controlling the session. Vehicle settings can separately prevent the vehicle from requesting power. An Equalizer is only a possible cause when one is installed and its limit is shown in the Easee App.

1. Select Start onceSelect Start once in the Easee App to rule out a manual pause.

Charging resumes

If charging resumes, the manual pause was holding the session. No further checks are needed.

Still showing Paused?