Get access to your Easee charger
Find the right way to add a new or existing Easee charger to the Easee App.
To see and manage an Easee charger in the Easee App, your Easee account needs access to the charger or installation.
How you get access depends on your situation. Choose the option below that best matches how you're using the charger.
New to Easee and don't have an account yet? Create your Easee account first.
01Choose your situation
Select the option that best describes how you are using the charger.
02My charger was just installed
Get your new charger handed over by your installer.
Your installer creates the installation and sends the handover or invitation to the email address connected to your Easee account.
Check the email address
Sign in with the same email address that you gave the installer.
Wait for the installer to complete the handover
The handover or invitation must be sent to your Easee account email address.
Accept the invitation
Accept every site or charger invitation for the installation, then open the Easee App.
Access is ready when
The site and charger appear on the Home screen in the Easee App.
If nothing arrives
Check your spam folder, confirm the email address with the installer and ask them to complete the handover. If the installer is no longer available, Easee Support may require proof that you own or are authorised to manage the private installation.
Contact Easee Support03I want access to someone else’s charger
Ask the Owner or Administrator to give you access.
You do not need to take ownership of the installation. The Owner or Administrator can add your Easee account as a user.
Share your account email address
Give the Owner or Administrator the email address connected to your Easee account.
Ask them to add you
They choose the access level and send the invitation.
Accept the invitation
Accept it using the invited account, then open the Easee App.
Access is ready when
The charger or site appears in the Easee App for the invited account.
If access is still missing
Ask the Owner or Administrator to check the email address and resend the invitation. If a charging operator manages the access, contact that operator instead.
04I moved into a home with an Easee charger
Take over an existing private installation.
Charger access and ownership are different
If this is now your private installation, ownership of the installation should be transferred to your Easee account.
The previous owner can transfer the installation
Ask the previous owner to transfer ownership to your Easee account. This is the easiest way to take over an existing private installation.
Open the ownership transfer guideThe previous owner is not available
You may need the charger serial number and PIN code to verify and take over the installation. In the Easee App, select Add product and follow the ownership verification steps.
Find the PIN code for your Easee chargerOwnership is transferred when
The site and charger appear on the Home screen under your Easee account.
05I use a charger at a shared site
Access is managed by the organisation responsible for the charging site.
At an apartment building, workplace, parking facility or another shared installation, the Site Owner, Administrator or charging operator decides how users get access.
Find the responsible organisation
Contact the property manager, employer, Site Owner, Administrator or charging operator.
Ask how access works at this site
They will tell you which account, app or key to use.
Follow their access process
Complete their onboarding steps and test charging as instructed.
Do not use the charger PIN to take ownership
A shared charger should not be added to your account as a private charger.
Access is ready when
You can start charging using the method provided by the responsible organisation. A charger managed by another operator may not appear in the Easee App.
If access is still missing
Return to the organisation or operator that manages the installation. Easee cannot grant or override access when a third party controls the site.