Get access to your charger
Choose the right path for a private or shared installation.
Before you start
Prepare your account first, then choose the path that matches the installation.
This guide uses the Effortless app style. It is the default for new users from 16 June 2026. If your app looks different, see the Classic style guide.
An Easee account is required
Use the account that should receive access or ownership of the site.
Create an Easee accountDownload the Easee App
Scan the code with your phone or open the relevant app store.
- Create or sign in to your Easee account
- Use an email address you can access
- Only use the PIN if a transfer is not possible
Choose your access path
Open the situation that matches your charger. The other instructions can stay closed.
The charger was recently installed
The installer needs to complete the handover.
Look for the invitation
Check the inbox and spam folder of the email address provided to the installer.
Accept the handover
Accept the invitation with the Easee account that should become the site owner.
Contact the installer if it is missing
Ask the installer to complete the final handover.
You moved into a home with an Easee charger
Start with a transfer from the previous owner.
Recommended path
Ask the previous owner to transfer the site. They can transfer ownership in the Easee App or Easee Control. Accept the invitation with the Easee account you want to use.
If a transfer is not possible
You can claim ownership using the charger PIN. Only continue if you are authorised to take ownership of the private installation.
Find the PIN
Check the PIN card or installation documentation, or contact the installer. Do not remove electrical covers yourself.
Open Add product
From the Home screen, select Add product in the bottom toolbar.
Enter the PIN
Follow the on-screen instructions and enter the charger PIN when prompted.
The charger is part of a shared installation
Housing association, condominium or shared garage.
Do not use the private ownership process
Access and permissions at a shared site are normally managed centrally.
Contact the responsible organisation
Contact the site owner, administrator, board, housing association or charging operator.
Ask how access is provided
You may receive an Easee invitation or be asked to use a separate operator app.
Follow the site-specific process
Available functions depend on how the shared site is configured and managed.
After you get access
Open the site and charger, then continue with the setup that matches your needs.
Your site is now available in the app
Continue from the Home screen to open the charger.
Select the site
On the Home screen, select the site that contains the charger.
Select the charger
Select the charger from the product row at the bottom of the site overview.
Open the charger view
The charger view shows its status and available controls.
FAQ
Common questions about access and ownership.