Charger status
What the charger light strip means
Match the colour, movement and LED position to understand the status and choose the right next step.
Start with the colour and position you can see, then choose the exact movement. Follow only that route until you reach its expected result. If the status remains, the article ends with one Support path.
01Start with what you see
Choose one group below. This takes you directly to the matching patterns; you do not need to read the other groups.
Read the examples from left to right
The examples are horizontal for easier comparison. The left side represents the bottom of the charger’s vertical light strip.
02Match the exact pattern
Within the group you selected, compare the LED position and movement. Open one pattern to see its meaning, next action and expected result.
White or blue light
Normal operation or a request for authentication.
One or two white LEDs are onSolid white · bottom of the strip
The charger is in standby and ready. Two white LEDs identify the primary charger (Master); one white LED identifies a secondary charger (Secondary Unit).
No action is required
This is the normal standby state. The light strip changes when a vehicle is connected.
The full strip is solid white or blueVehicle connected · not currently charging
The charger has detected the vehicle. White indicates normal charging mode; blue indicates that Smart Charging is enabled.
If charging is not expected yet
No action is required. A schedule, load control or the vehicle may be delaying the start.
Check the Easee App for the current status. If the reason is still unclear, continue with the charging checks.
Open the charging checksThe full strip pulses white or blueCharging in progress
The vehicle is charging. White indicates normal charging mode; blue indicates that Smart Charging is enabled.
Charging is working
No action is required while the vehicle continues to draw power.
The full strip flashes whiteWaiting for authentication
The vehicle is connected, but charging must be authorised before it can start.
Authorise the charging session
Hold an Easee Key or compatible RFID tag against the RFID area, or authorise charging in the Easee App with an account that has access.
Check access and authenticationThe strip changes to solid or pulsing white or blue after successful authentication.
The full strip flashes white rapidlyKey or RFID tag is being verified
The charger has detected the Easee Key or RFID tag and is checking whether it is authorised.
Wait for verification
Move the key or tag away from the charger while it completes the check.
The strip changes to solid or pulsing white or blue when the key is accepted. If it flashes red immediately afterwards, use the authentication-failed pattern below.
Open the red authentication patternRed light
The timing matters: after authentication or at another time.
The full strip flashes red after a key or App attemptAuthentication was not accepted
Use this path only when the red flashing started immediately after presenting a key or attempting to authorise through the Easee App.
Check the key or RFID tag
Make sure it uses a fixed identifier and has been added to the correct account, site or charger.
Check the Easee KeyCheck the Easee account
Sign in with the correct account and confirm that it has access. At a shared site, ask the Site Owner, Administrator or operator.
Check permissionsTry again
Present the approved key steadily against the RFID area or authorise through the Easee App.
The red flashing stops and the strip changes to solid or pulsing white or blue.
At a managed site, contact the site operator first. Otherwise, continue to the Support section and have the key ID, charger serial number and App error ready.
Continue to SupportThe full strip flashes red at another timeCharging stopped or no authentication was attempted
Do not treat this as an authentication failure when no key or App authorisation was attempted. Flashing red can also indicate that charging stopped for a safety-related reason, including high temperature.
Check the Easee App before restarting
Open the charger and note the exact warning or error. If the App reports high temperature, stop using the charger and follow the high-temperature support path.
Open the high-temperature guidanceDo not repeatedly restart the charger. Continue to Support with a short video, the charger serial number and when the flashing started.
Continue to SupportThe full strip is solid redSafety lockout
The charger has detected an error and is locked for safety.
Disconnect the cable from the vehicle
Stop the charging session first. Do not force a locked connector.
Disconnect the cable from the charger
Continue only when the cable can be removed normally.
Restart the charger once
Switch the charger circuit breaker off and back on, then allow the charger to restart.
Do not repeatedly reset a tripped breaker or RCD
If the protective device has tripped or trips again, leave it off and contact an authorised electrician.
The red light clears and the charger returns to a normal white or blue status.
Continue to Support with the charger serial number and the error shown in the Easee App.
Find the charger serial numberContinue to Support
Only the first LED flashes
The first LED is at the bottom of the vertical strip.
The first LED flashes whiteSecondary charger cannot find the primary charger
A secondary charger (Secondary Unit) has lost its local Easee Link connection to the primary charger (Master).
Check the primary charger
Confirm that it has power and shows a normal light-strip status.
Restart in the correct order
Only if you are authorised to restart the circuit, restart the primary charger first and the affected secondary charger afterwards. At a managed site, ask the Administrator or installer.
The first LED stops flashing. In standby, one solid white LED identifies a secondary charger and two identify the primary charger.
Check the communication guide first. If the first LED still flashes after both restarts, continue to Support with the charger serial number or site key.
Open the charger communication guideContinue to Support
The first LED flashes yellowConfiguration must be completed
The charger has not completed commissioning and must be configured by an installer in the Easee Installer App.
You are the installer
Open the charging site in the Easee Installer App and complete the configuration.
Create an installer accountYou use or manage the site
Contact the installer responsible for the site. End users cannot complete commissioning in the Easee App.
The yellow flashing stops and the charger shows its normal standby status after commissioning.
Continue to Support with the charger serial number and the exact Installer App error message.
Continue to SupportNo light or another pattern
Use the Easee App status before changing power or settings.
The light strip is completely offMatch the App status before changing anything
Open the charger in the Easee App and choose the status that matches what you see. If the charger is not available in the App, start with the last option.
Online and deactivated
Activate the charger in Charger settings.
Open the charger settings guideOffline and deactivated
Connect locally through Bluetooth, then open Charger settings and activate the charger.
Connect over BluetoothActive and online
Check that LED brightness is above zero. The strip can also be temporarily off during parts of a self-test.
Offline or unreachable through Bluetooth
Check the power supply and connection in the guided offline article.
Open the offline guideNot shown in your Easee App
Resolve access before using the App status for this diagnosis.
Get access to the chargerThe pattern is not listed hereUpdating, self-test, key pairing or another error
The charger can show temporary patterns while updating, pairing keys or running a self-test. Check the Easee App for a status or error before switching off power.
Record the pattern if it does not clear
Take a short video of the entire light strip because movement matters. Note when it started and whether charging is available.
Continue to Support with the video, charger serial number and any App error message.
Find the charger serial numberContinue to Support
03Contact Support only if the matching path did not resolve the status
Have the charger serial number and exact App error ready. Add the key ID for authentication problems or a short video when the light movement matters.
Still seeing the same pattern?
Send the information above with your request so Support can continue from the checks you have already completed.