What the light strip means
Match the colour, movement and LED position to the pattern on your charger.
Choose the pattern you see
Start with what is visible on the charger. Open only the matching pattern to see what it means, what to do and what should happen next.
Read colour and movement together. The examples are shown horizontally. The left side represents the bottom of the light strip.
White or blue light
These patterns usually show normal operation or a request for authentication.
One or two white LEDs are onSolid white · bottom of the strip
The charger is in standby and ready. Two white LEDs identify the primary charger (Master); one white LED identifies a secondary charger (Secondary Unit).
This is the normal standby state. The light strip changes when a vehicle is connected.
The full strip is solid white or blueVehicle connected · not currently charging
The charger has detected the vehicle. White indicates normal charging mode; blue indicates that Smart Charging is enabled.
No action is required. A schedule, load control or the vehicle may be delaying the start.
Check the Easee App for the current charging status. If the reason is still unclear, continue with the charging checks →
The full strip pulses white or blueCharging in progress
The vehicle is charging. White indicates normal charging mode; blue indicates that Smart Charging is enabled.
No action is required while the vehicle continues to draw power.
The full strip flashes whiteWaiting for authentication
The vehicle is connected, but charging must be authorised before it can start.
Hold an Easee Key or compatible RFID tag against the RFID area, or authorise charging through the Easee App using an account that has access.
Not sure whether the key or account is approved? Check access and authentication →
After successful authentication, the strip changes to solid or pulsing white or blue.
The full strip flashes white rapidlyKey or RFID tag is being verified
The charger has detected the Easee Key or RFID tag and is checking whether it is authorised.
Keep the key or tag away from the charger while it completes the check.
The strip changes to solid or pulsing white or blue when the key is accepted. If it changes to flashing red immediately after the check, open the authentication-failed pattern below.
Red light
The timing matters. Choose whether the red pattern appeared directly after authentication or at another time.
The full strip flashes red after a key or App attemptAuthentication was not accepted
Use this path only when the red flashing started immediately after presenting a key or attempting to authorise through the Easee App.
- Check the key or RFID tagMake sure it uses a fixed identifier and has been added to the correct account, site or charger. Check the Easee Key →
- Check the Easee accountSign in with the correct account and confirm that it has access to the charger or site. At a shared site, ask the site owner, administrator or operator. Check permissions →
- Try againPresent the approved key steadily against the RFID area or authorise through the Easee App.
The red flashing stops and the strip changes to solid or pulsing white or blue.
Contact the site operator first if access is managed externally. Otherwise, contact Easee Support and include the key ID, charger serial number and App error message.
The full strip flashes red at another timeCharging stopped or no authentication was attempted
Do not treat this as an authentication failure if no key or App authorisation was attempted. A flashing red strip can also indicate that the charger stopped for a safety-related reason, including high temperature.
Open the charger and note the exact warning or error. If the App reports high temperature, stop using the charger and follow the high-temperature support path →
Do not repeatedly restart the charger. Contact Easee Support with a short video of the pattern, the charger serial number and when the flashing started.
The full strip is solid redSafety lockout
The charger has detected an error and is locked for safety.
- Disconnect the cable from the vehicleStop the charging session first. Do not force a locked connector.
- Disconnect the cable from the chargerContinue only when the cable can be removed normally.
- Restart the charger onceSwitch the charger circuit breaker off and back on, then allow the charger to restart.
If the protective device has tripped or trips again, leave it off and contact an authorised electrician.
The red light clears and the charger returns to a normal white or blue status.
Contact Easee Support with the charger serial number and the error shown in the Easee App. Find the serial number →
Only the first LED flashes
The first LED is at the bottom of the vertical light strip.
The first LED flashes whiteSecondary charger cannot find the primary charger
A secondary charger (Secondary Unit) has lost its local Easee Link connection to the primary charger (Master). Distance or obstacles between the chargers can affect this connection.
Confirm that it has power and shows a normal status. If you are authorised to restart the charging circuit, restart the primary charger first and the affected secondary charger afterwards. At a managed or shared site, ask the site administrator or installer to do this.
The first LED stops flashing. The charger returns to one or two solid white LEDs in standby.
Open the charger communication guide or contact Easee Support with the affected charger serial number or site key.
The first LED flashes yellowConfiguration must be completed
The charger has not completed commissioning and must be configured by an installer in the Easee Installer App.
Open the charging site in the Easee Installer App and complete the configuration. If you do not yet have an installer account, create the account first →
Contact the installer responsible for the charging site. End users cannot complete this step in the Easee App.
After commissioning is completed, the yellow flashing stops and the charger shows its normal standby status.
Contact Easee Support with the charger serial number and the exact Installer App error message.
No light or another pattern
Use the App status and the visible behaviour to choose the next step.
The light strip is completely offCheck activation, brightness and connection
Open the charger in the Easee App and choose the condition that matches what you see.
Activate it in the charger settings. Open the charger settings guide →
Expected: The light strip returns when the charger is active.
Connect locally through Bluetooth, then open Charger settings and activate the charger. Connect over Bluetooth →
Expected: The strip returns even before the cloud connection is restored.
Check that LED brightness is above zero. The strip may be temporarily off during parts of a self-test. If the settings are correct and the strip remains off after a few minutes, contact Easee Support.
Check the power and connection using the guided offline article. Open Charger offline: what to do →
Resolve access before using the App status as part of this diagnosis. Get access to the charger →
The pattern is not listed hereUpdating, self-test, key pairing or another error
The charger can also show temporary patterns while updating, pairing keys or running a self-test. Check the Easee App for a status or error before switching off power.
Because movement matters, take a short video showing the entire light strip. Note when the pattern started and whether charging is available.
Contact Easee Support with the video, charger serial number and any App error message. Find the serial number →